in A&E, where they see the worst RTAs, where people die on every shift, where you're dealing with people with dementia, I mean seriously some of the worst things
In this context, I'm not really clear what they mean when they talk about Upton's safety - do they know?
Isn't it difficult to avoid a certain level of brusqueness in these conditions, particularly between busy staff?
But they seem to have had a huge amount of tolerance for Upton's fragility.