JR - next email from KS to you, suggests a chat, did you have a chat that day
IB - I feel like I maybe spoke to her on the desk phone, to agree if I would pop down to ED, but something came up and I never managed to get down there
JR - your email says you didn't pop down,
(from T/T)
so she had a nice 50k job, and only about 5 (maybe) trans people to issue policy for etc, and she didn't have time to "pop down" for what she referred to as an "unpleasant incident". Baffling. What on earth did she do all day?