DLA wait times part 12

[Mumofsoontobe5]

New thread for DLA wait times part 12 please inform information others may feel helpful in their wait wait times are currently looking at being
15-17 weeks for DLA new claims.

I sent my renewal claim in at the beginning of March, my claim ended on 25th. All I am getting is messages saying that they are still looking 😐

@WooYa id be calling them by now if it’s classed as a new claim someone just said their claim was accepted today for an April scan date I’d also request the complaint procedure if they say u need to wait longer without a good reason

@WooYa i can’t remember if renewals were taking shorter or longer than the new claims if someone can update that would be helpful

My daughter was officially diagnosed today with epilepsy, I applied with no official diagnoses should I ring them and tell them? Or just wait? I've already called to chase it yesterday 🤦‍♀️

I was told 26 weeks for new motobility claims and change of circumstances and 18 weeks for renewals when I called last week.

Hi my renewal forms should be sent out soon as anyone had their renewal declined

@MuMumofsoontobe5 Everytime I've tried to call, I'm either waiting over an hour on hold or I get the message saying 'you don't need to contact us'... I'm off work tomorrow so I'll give them a call :)

I called up today and was told 16 week wait at the min for a decision. My scan date is 18/05 so they said I have about another 2 weeks to wait.

16 weeks today and haven't heard anything yet 😕
@Mumofsoontobe5 renewals are meant to be looked at quicker, with the hope that your money doesn't stop. I would ring them if I were you x

Someone got awarded yesterday with a scan date of 18/04

I was at week 16 on Monday and still waiting heard nothing called Monday not be told much wasn't even informed if its with a dm literally driving me insane now every single day waiting for a letter or txt to know if my daughter has been awarded they really don't make it a easy process just stressful from start to finish you'd think with technology and being in 2023 would be a much quicker process for us all.

Currently on hold.... 1hour 40 minutes 😐

They didn't recieve my documents until 25/4 so I've got another 2 weeks to wait until I hear 😡

Scan date 26/04. New claim. Called today as 15wks as per original letter said. Was told now 18th’s wait and call back 1st sept if not heard

Both Ds and DD renewals wasn't looked at until after their reward ended.

I rang last Monday and my scan date was the 25/04 and she said give it 2 weeks so the 14th of august I’m going to call Monday if not heard anything honestly every week they are changing their times it’s ridiculous

Morning all, so frustrated 😠 I rang Monday for an update to be told allocations were done and call towards the end of the week as hopefully a decision will have been made. Called this morning- got a snotty women who said its 17.5 weeks for a decision now and that my sons isn't even with anyone! I've put a complaint in as don't think it's fair to be told that then it's not even with anyone. Most stressful thing I've done this is..

good Luck @Mummyto3boys23 im sure you’ll hear very soon. The thing is they’re not consistent either you could ring tomorrow and be told something different

@Mummyto3boys23 How frustrating for you hope you get decision soon, i do think its bad that people waiting after 15 weeks havent been sent a letter or anything regarding delays even for others if they are taking longer they should update the waiting time.@Shellbel10 I agree they are very inconsistent people are getting told so many different weeks but wondering if maybe it's because it has been allocated to a DM pile and that's why it's different 🤔

On my original letter it says up to 15 weeks.. they need to reword it can take longer or like you say send a letter or msg. By now you would think they would have a better system. I wouldn't mind but being told that Monday then today something very different it's really frustrating. Someone is meant to be calling me back so we shall see what's said then x

Fingers and toes crossed for you

Thank you! Just had a call from a manager. Call was listened back to and she has apologised for Monday. She said they are on dates 18th and 19th April. Hopefully my sons will be allocated soon. She is going to keep an eye on it. I gave feedback and said that people need to be consistent with what they are telling people and also about the wording of the initial letter which states up to 15 weeks. She agreed. Fingers crossed we here soon and so does everyone else x

thanks for sharing that @Mummyto3boys23 . I guess all they ever really know is what date they are currently working on.

My 15 month old got awarded nearly 5 weeks ago. I just sent off the forms for my 2 year old daughter today who has Autism. The wait begins🫡

Hiya all, thank you for the updated thread. My sons scanning date is 03 May, and I called on Monday as it’s past 14 weeks now they are saying 17.5 weeks for us so the week beginning 4th September. Fingers crossed we all get decisions soon it’s so nerve wracking waiting x