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Cleaner shamed us for house - not sure how to feel

353 replies

tokajlover · 14/09/2026 18:39

We have had a cleaner for coming up to 4 years now and she’s brilliant, no complains from us whatsoever.

The reason we have a cleaner is because, like most people who do, we find it makes life much easier with a young child, and both my DH and I working a substantial distance from home, about an hour to an hour and a half’s commute a few times a week plus starting this year, school drop offs and pick ups etc. Our lives are chaotic but nothing out of the ordinary for young-ish professionals with a young child, except maybe the substantial commutes. Having a cleaner is definitely a God send!

Apparently, however, today she pulled my husband aside as he was WFH and told him that we need to do better, because she needs to do a “hard factory reset” every time she comes over.

Our house was definitely messy today after a weekend where we hosted and were away on the Saturday! But we don’t leave disgusting messes, food, we don’t have bugs etc (feel ashamed to even have to say this!), we aren’t hoarders, and our house is just a normally messier than we’d like it to be but not disgusting by any means 3 bed. The best way to put this would be, I guess, if announced guests had popped up today I would not have thought it the best time and would have said “sorry for the mess” but I wouldn’t have been excessively worried or scrambling about to get the place ready, as I wouldn’t have thought there was anything particularly bad about it just not “visitor-ready” and messy.

I feel so embarrassed now though and mum guilt has kicked in - I keep thinking that there’s plenty of full time working parents who don’t have a cleaner so what am I doing wrong.

She only does 2 hours a week but she did start out doing 3, with the idea initially being that she would do the general clean in 2 hours and do one deep-cleaning thing each time, she is the one who asked for fewer hours. We pay above the average rate which is not me congratulating ourselves by any means and we never minded as she does do an excellent job, just to clarify we are not under-paying her or anything like that!

I guess I just feel a bit ashamed and don’t know if she had a point or was this weird? Presumably people have cleaners to clean and sometimes the house is not in top shape when your cleaner arrives, but I thought that was normal? As I said we never leave messes for her to deal with later on purpose or any disgusting things, but part of me can’t help but feel extremely ashamed and bad!

OP posts:
Mischance · Yesterday 23:49

Maybe pay her extra time to do a deep clean twice a year.
It is reasonable for her to say if the job is too much for her so you can get someone else. But she is certainly not there to criticise the way you live.

GabriellaFaith · Today 00:13

Unbelievable! But then I've had some awful comments over the years from housekeepers - my husband is away quite a bit with work, she basically said he must have a mistress!

Anyway! I wouldn't expect them go deal with germs, kids drop any snotty tissues I'd pick them up! But that is it.

If they don't like the job, they know where the door is!

Nothavingagoodvalentinesday · Today 00:39

HippeePrincess · 14/09/2026 18:42

Well if it’s messy she can’t clean she would have to tidy first, so you really need to tidy everything before she comes…

It’s called scurryfunging.

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