It’s not about “coaching”. I was briefly during austerity, a benefits advisor. The project I worked for was called “In2work”.
As the name suggests it was about trying to get people back to work by telling them about the benefits they could access for that very thing. Clothes for interviews, follow on benefits, as examples. I was the benefits person and my colleague was a debt advisor. We let them know if they would be better off or worse off financially working (usually worse - initially). But always reiterated that a short time loss would be a long term gain.
We both also helped people fill in forms for DLA etc (now PIP).
Most didn’t get it so were then passed to our appeals officers. They always had to go to court.
95% of the time courts awarded the benefit!
Complete waste of money to get people what they were entitled to.
Thats why there are videos. The forms are brutal and people fill them in about their best days, not their worst, through pride.
I had clients who had more income than me every month. But did I want their lives? Absolutely not. I value my health and the health of my children.
Be careful what you wish for because it could happen to anyone and, as a society, we should care about the less fortunate.