This is so bizarre...

[PistolWhipped]

DP just returned from Tesco having bought a 12.5g box of Amber Leaf tobacco. When he tore off the cellophane and looked inside the box he found no tobacco and precisely seven sheets of toilet paper and 2 two-pence pieces! What the devil is going on? We're just sat here, open-mouthed, staring at bog roll and coppers. Has anyone got any idea what could have happened at t'factory? Has anything like this ever happened to you? Where's our baccie?!

Your contract is with Tesco, you need to tell them.

Thanks, folks. I am most puzzled by the fact that, when DP bought the supposedly 'switched' packet, it was fully sealed in cellophane. How do they explain THAT?!

its easy to seal things in cellophane, you just need a small machine.

I want free stuff!

I'm with EatShitDerek on the new 19-pack, it's strange.

Surely Tesco should replace the packet, at the very least?

JoycDivision - I am going to be stifling a laugh at my desk all afternoon now!

I desperately want to share it with someone but don't think my boss would find it as funny.

PistolWhipped can't believe that email which basically says " shame, but tough!". Get to Tesco and they should exchange it.

What a pain!!

Thanks for the laugh crazynanna

But that's a really dumb thing to do

They'll be able to identify the checkout person immediately from the receipt/CCTV

What has the checkout person got to do with anything? There is no suggestion they did anything wrong.

Just email them back & say thanks for the explanation, but I am x pounds out of pocket, what you gunna do about it!

Have I read it wrong? I thought it meant the tobacco had been switched at point of sale?

I did only skim it though.

Why should the maker do anything about it? Do keep up, its the shop who has a responsibilty here.

switched in the shop by a previous "customer" then put back on the shelf unknown to the retailer.

That's genius awful! Who'd have thought it!

Ohh I read this too quickly and thought the OP had written to Tesco.

Of course it's Tesco you should be dealing with, OP. Your contract was with them.

But if they can afford a cellophane machine then why can they not afford a packet of baccie? Unless it's on a grand scale mafia type baccie-switching gang

I've just come back from Tesco with a hamper of booze, some gender-specific toys, a £100 voucher and a massive grovelling apology. The manager also offered to bring me to orgasm.

I'm kidding, of course, they said their retailers 'couldn't possibly have been fooled by such a scam. They're very vigilant, you know' (this delivered by some patronising turd with the assistant stood behind him yawning!)

I'm going to write to that bald fella who tracks down feeves and scoundrels on telly in a morning.

*The manager also offered to bring me to orgasm."

So they shrugged and said 'tough' ?

that's shocking customer service

Was the toilet paper used?

That really is bad customer service,although I think they probably do get a lot of people trying it on, they're probably sitting in the staff room now talking about the woman who had toilet paper and 2 pence pieces in her Baccy box, shaking their heads and wondering what they will come up with next.

It's not your fault though, and you shouldn't have to pay out for nothing because other people do take the piss.

What are you going to do next op ?

Can't believe that Tesco are saying it's not their problem either.

People these days seem to get good results on fb and twitter as companies are keen to come across as decent and positive so maybe go down that route.

I have to say though some of the quotes on this thread remind me of the good old MN -so funny! I've had a few real belly laughs eg.JoyceDivision's "Yes, you do look a twat in these" and now PistolWhipped's "The manager also offered to bring me to orgasm." (so all is not lost! )

That is bizarre indeed. Nice line in passing the buck from both parties too.