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Christmas

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White Fox refund

180 replies

blackfluffycat · 14/11/2023 09:59

I could cry.

Dd asked for a WF hoody. I thought I'd check the prices for2 for both dds.

I put two into my basket to check the price without the discount (no idea why) and I stupidly pressed shop pay to check forgetting / not realising I didn't need to add my card details. I assumed once I got to that bit I would just not put them in.

I've paid for two at £50 each. If I genuinely meant to purchase them I would have used the discount.

They won't refund as they said I agreed to the terms and conditions and I can't afford to loose £100 and I don't want store credit!!!

My fault entirely but I've cancelled items before with retailers before they have dispatched.

I ordered Friday and emailed immediately and it's not been processed yet so I don't know why they can't refund.

I'm an absolute nob head. That's more than I have left for food all week!!!

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CissOff · 19/12/2023 18:39

TheGirlWhoLived · 19/12/2023 17:56

@CissOff can’t you just find something different for your sister? Christmas is about the kids!

My sister is the same age as my DD 😂🙈

Otherwise I would 😂

TheGirlWhoLived · 19/12/2023 23:29

Oh! Of course, I didn’t even think of that 😂 ! Tricky situation then. Unless your sister doesn’t know?! I hate tricky-to-buy-from companies

blackfluffycat · 23/12/2023 11:59

@BurntOrangeAutumn I sold the sweatshirt for £123. I paid £53 but they didn't pay!!!!!

I re sold for £50 and eBay took £20 😥😥

I think I sold the hoodie for £80 x

OP posts:
BurntOrangeAutumn · 23/12/2023 14:48

blackfluffycat · 23/12/2023 11:59

@BurntOrangeAutumn I sold the sweatshirt for £123. I paid £53 but they didn't pay!!!!!

I re sold for £50 and eBay took £20 😥😥

I think I sold the hoodie for £80 x

Ah I'm glad you got some money back!
That's annoying the person didn't pay, I hate false bids.
That's why I hate selling on ebay I usually sell on Facebook clothing groups, so you only pay the PayPal fee not the feebay fee.
Would you believe WF actually re-shipped one of my lost orders (they said both were returned to their warehouse). They sent it out express, obviously not realising I've already been refunded for it...I'm not sure what I'm going to do about that yet 🤪
Kind of restored my faith in the company though!
Hope you all have a lovely Christmas xx

blackfluffycat · 23/12/2023 20:41

They are a weird one aren't they? Why not to stop posting on insta, close the website and get the orders out. Merry Christmas x

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