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Tesco delivery - Mini Disaster!

186 replies

IamChipmunk · 22/12/2016 22:10

Anyone else suffer this today?

We have delivery saver so booked slot ages ago. I do a Sainsburys shop for fresh stuff (luckily) so Tesco is all the drinks, random bits like jam and trifle stuff and everyday things like bread, milk, loo roll etc.

Slot booked for 4-5 today. Voicemail at 1.30 from Tesco to say that due to a system failure in store the order has been cancelled! Xmas ShockXmas ConfusedXmas Angry

Cue dash this afternoon to asda after printing my Tesco list off to get the shopping. I couldn't face trying to do it all at sainsburys in the morning with a 2yr old and 5mo baby in tow!

Tesco apologised and have given a £100 'refund' as a goodwill gesture which is nice.

I'm feeling lucky that it's only the 22nd and im on maternity leave so I can just get it sorted without much bother. Feel sorry for anyone who was relying on the online delivery though.

Never happened before, typical it would be the Christmas Shop!

OP posts:
ExplodingCarrots · 23/12/2016 08:24

My tesco delivery slot is this morning 9-10. Currently shitting myself. Don't fancy dragging DD3 out today. The traffics been horrendous all week Sad

Rachie1986 · 23/12/2016 08:25

Waiting for our sainsburys one this morning. Main items for Christmas dinner bought from COOK but hoping the rest comes.. everything for a big family buffet as well as Christmas day. Then all again with another order on 27th as it's DD 3rd birthday and don't have fridge space for it all in 1 hit!

Bertbops · 23/12/2016 08:33

My ASDA shop was delivered this morning with one...one! substitute an extra special Yule log instead of the cheaper one I ordered.Driver in high spirits and was running ahead of schedule-he does think this will change due to traffic around town later on though!

drspouse · 23/12/2016 08:34

We're doing very well then - Sainsbury's arrived half an hour late, everything in there with reasonable substitutions.
Got the feeling the driver wasn't thrilled though - he greeted us with "Bah humbug" Xmas Grin

StubbleTurnips · 23/12/2016 08:35

We went to m&s last night for ours after previous years online shops. Although we were had a word with for looking through the fridges for things with the longest dates Hmm

drspouse · 23/12/2016 08:36

PS never trust a delivery for the turkey, and leave a day or two to get things from the shops - that's my motto. Turkey crown being picked up at the butcher's today.

drspouse · 23/12/2016 08:36

PS never trust a delivery for the turkey, and leave a day or two to get things from the shops - that's my motto. Turkey crown being picked up at the butcher's today.

Myfanwyprice · 23/12/2016 08:45

I haven't had an email from Iceland at all, either cancelling or confirming delivery (which their website says they'll do) really hope it turns up!

Tescos is due between 9 and 10, not long to wait.

Bobsmum02 · 23/12/2016 08:46

This thread is making me nervous for my delivery this afternoon from Tesco! We don't find our store stick to the bigger or better policy either so I'm dreading any subs!!

Sweets101 · 23/12/2016 08:47

My waitrose one is coming between 3-4 i'm not even sure what I ordered now it was done all in a rush but spread out over the course of days Confused
I'm most worried there will be a lack of double cream. I nearly got a pot in tesco yesterday just to be on the safe side but decided I was being ridiculous and put it back.
It's tense in my house today Wink

DoItTooJulia · 23/12/2016 08:54

Oh gawd, another nervous one waiting for a 3pm sainsbos delivery. I really don't need to go to the shops if they deliver everything. Please let it all be ok!

Sparklingbrook · 23/12/2016 08:54

It is a real gamble putting your Christmas shopping in the hands of other people IMO. Especially if you are ordering special stuff for Christmas. Too much scope for human error/mishaps.

I am braving actual shopping late tonight.

Bluntness100 · 23/12/2016 08:55

Another one for Ocado, all present and correct. When I said to the driver thank goodness the turkey is there she said yes, they really put a lot of focus on the turkeys to make sure people get them.

Fair play to them. 😃

jelliebelly · 23/12/2016 08:55

Ocado arrived yesterday 5pm bang on time and everything there - just need to nip out today for bits I forgot to order and collect turkey tomorrow morn. I love a Ocado!!

OhYouBadBadKitten · 23/12/2016 09:00

I'm someone else shamelessly place marking, I've no idea why this is so fascinating, but it is. Got a veg box coming, I'm hoping it won't be 48 potatoes, 12 types of cabbage and three sprouts!

harderandharder2breathe · 23/12/2016 09:04

I have Asda coming between 7 and 8 tonight (would've done earlier but thought I'd be working but I'm not).

I'm having chicken not turkey or it joints so hoping not to have too many issues.

One year Tesco substituted my small 2-3 person chicken for a giant 6-8 person one, which was quite nice

notaflyingmonkey · 23/12/2016 09:07

I'm waiting for my Tesco delivery. Checked it last night to rearrange some things and it said the veggie option that I'd ordered weeks ago was out of stock. So I'm not sure what's going to turn up.

Hercules12 · 23/12/2016 09:08

I got tesco delivery this morning 6.60 am. Only ordered it last night at 10.30pm! Vegan stuff though so all in stock!

Hercules12 · 23/12/2016 09:09

6.30am

MerlinWizzard · 23/12/2016 09:10

Morrisons are supposed to be coming 7-8 tonight. On the app it says my order is being picked, but I haven't actually had a confirmation email Confused.

stripeknee · 23/12/2016 09:11

my tesco order for yesterday 6-7 was cancelled yesterday no phone call or voice mail i just saw i had been emailed to say a unexpected server error and i was being refunded, i had to ring them to ask what it meant.
I had ordered some items from the pre-order christmas selection which ended up coming late last night !

HerodZackHunt · 23/12/2016 09:16

Sainsburys order tonight between 8 & 9.

MaisieDotes · 23/12/2016 09:18

Oh god, I'm scared too now. I have the turkey and everything coming this afternoon.

headinhands · 23/12/2016 09:28

Well chased up my order. It's coming today at 10am. They were vague about why it never arrived yesterday. Hoping I get something to smooth me over.

Cagliostro · 23/12/2016 09:30

Our shopping is arriving in a couple of hours. Now I'm nervous Xmas Grin