The DMs aren’t the ones who are picking up the phone so it doesn’t make much difference. I do think if the communication was a bit more consistent then people wouldn’t need to ring up all the time. Some people get texts whilst others don’t. Some people get letters in the post to acknowledge thier claim when others don’t.
Sometimes it seems like the only way to know what’s actually going on is to call. As you can see by these threads, a lot of posters only find out that they’ve been awarded once they’ve called up. It seems that any communication to let them know about their award hasn’t reached them yet or isn’t even on the way. There’s a lot of people on the FB group that only know they’ve been awarded by checking their bank account!
I’m only on week 6 but if I haven’t heard anything at all by week 12/13, I’ll certainly call to see what’s going on and ask what stage the claim is currently at