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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to complain about a large group taking over our swim-up pool?

139 replies

BottleJobs · Today 06:44

On a much needed holiday nice resort booked a suite that has swim up pool to the 6 adjoining rooms. This is on a huge resort with 4 big pools this is a separate small pool just for these rooms but it’s perfect for us as our youngest is a nervous swimmer.
on Monday there were a few kids climbing over the wall we were on our balcony not using pool but could see this playing out. They all jumped in the pool, joined by 6 adults drinks in hand climbing over wall also (it’s a tiny wall to denote separation a foot or two high)
anyways someone in the downstairs room called reception someone came along to tell the 6 adults and 8 kids this is for these rooms only but you can stay an hour.
yest we were in the pool and they all rocked up again this time trying to take our sunbeds saying could we use these as your in pool as their numberous children starting jumping into pool. It was chaos, got dc out out and said to one of the women who could speak English - this pool is just a small pool for these few rooms only to which she said I’m staying in that one (pointed to a room she could or could not be staying in I haven’t seen anyone coming or going so not sure?!))
anyways I said well these rooms sleep four so the rest of these people aren’t staying here she was aggressive as were the rest and said it’s not up to you I paid for my room these are my guests. I said that’s not how it works this is rude a couple I wouldn’t mind but that many kids and adults just force’s everybody else who actually has a room there out.
didn’t call reception as dc were worried it would kick off if we saw them again but I’m pissed off so would it be unreasonable that If this large group do the same again today and the hotel won’t sort them out I arrange for all my guests (me gathering up everyone I’ve spoke to at the hotel to congregate here so there’s no room for the cheeky fuckers?! Or I’m open to other suggestions I’m not above tell youngest to dirty protest in the pool if needed 😂

OP posts:
OldScribbler · Today 15:00

You should have spoken to the management in my view.

concertinacornflake · Today 15:04

BottleJobs · Today 07:16

Dh now saying he could have saved the £700 difference if he’d have known we could have hopped the wall too 🙈😂

I think you could say you will expect a refund of the £700 if the poll usage is not enforced by the hotel.

Tiddlywinks63 · Today 15:06

Pinksalamana · Today 07:10

I’m struggling to make sense of most of your posts, but I did get the bit about letting your kids shit in the pool. Grim. And would absolutely make you a huge C**t.

Obviously you need to speak to reception if you think people are using the pool when they shouldn’t be.

Bloody disgusting.

Mancity08 · Today 15:12

Id If taken a video for sure, you need evidence to back anything up these days

if it happens today, get your phone out and record everything, jumping the wall etc

TheDenimPoet · Today 15:20

Tontostitis · Today 06:48

You lost me at dirty protest

Quite obviously she's joking. So no worries if you're "lost".

Idontcareboutthestateofmyhair · Today 15:29

Think we should all get tshirts saying 'no cheeky fuckers allowed'

ItsPerfectlyNormal · Today 15:29

Dirty protest? That just ruins it for everyone, yourself included. The hotel should be asking them to go back to the other pools if they aren't staying in the rooms the pool is allocated to. You ought to be fighting this one out with management, not getting the kids to shit in the pool.

BlueMum16 · Today 15:37

BottleJobs · Today 08:38

All sorted one way or another…
spoke to guest services manager who was horrified to be told that they were given an hours grace the other day and said they should have been removed immediately and that in the future that’s what they will do, told me not to engage with them just call guest services, I asked for security to check around 4pm which she agreed and I said if it happened again today I would progress with tui. However as I was leaving reception area who do I see arriving with suitcases in tow but the aggressive woman and her daughter do I can only assume she’s either checking out or moving rooms

Hopefully they've left OP but do let us know later.

Freakyfriday777 · Today 15:53

BottleJobs · Today 08:39

Again to clarify since my attempt at humour is failing there will be no dirty protests none at all I promise

🤣🤣🤣🤣 I can’t believe so many people held you to your word on the dirty protest ffs!

Greenand · Today 16:08

pontipinemum · Today 10:18

have your prostest! Burn the bras 😂

Yes! And while you're at it, cancel the cheque! 🤣🤣🤣🤣

Notasbigasithink · Today 16:21

BottleJobs · Today 06:44

On a much needed holiday nice resort booked a suite that has swim up pool to the 6 adjoining rooms. This is on a huge resort with 4 big pools this is a separate small pool just for these rooms but it’s perfect for us as our youngest is a nervous swimmer.
on Monday there were a few kids climbing over the wall we were on our balcony not using pool but could see this playing out. They all jumped in the pool, joined by 6 adults drinks in hand climbing over wall also (it’s a tiny wall to denote separation a foot or two high)
anyways someone in the downstairs room called reception someone came along to tell the 6 adults and 8 kids this is for these rooms only but you can stay an hour.
yest we were in the pool and they all rocked up again this time trying to take our sunbeds saying could we use these as your in pool as their numberous children starting jumping into pool. It was chaos, got dc out out and said to one of the women who could speak English - this pool is just a small pool for these few rooms only to which she said I’m staying in that one (pointed to a room she could or could not be staying in I haven’t seen anyone coming or going so not sure?!))
anyways I said well these rooms sleep four so the rest of these people aren’t staying here she was aggressive as were the rest and said it’s not up to you I paid for my room these are my guests. I said that’s not how it works this is rude a couple I wouldn’t mind but that many kids and adults just force’s everybody else who actually has a room there out.
didn’t call reception as dc were worried it would kick off if we saw them again but I’m pissed off so would it be unreasonable that If this large group do the same again today and the hotel won’t sort them out I arrange for all my guests (me gathering up everyone I’ve spoke to at the hotel to congregate here so there’s no room for the cheeky fuckers?! Or I’m open to other suggestions I’m not above tell youngest to dirty protest in the pool if needed 😂

FFS! Not another thread where the OP needs to be told to 'use their words'
You can't bury your head in the sand and be annoyed all week where at best, nothing changes, at worse their behaviour will only escalate!
You either grow a pair and report or you accept that some people are entitled arseholes and will continue to be if you enable their behaviour by doing nothing!!!

HopeIsAScaryThing · Today 16:48

I'd be asking for a refund of the premium you paid for the private swimming area if anyone can use it ...

ForeverNowWithin · Today 16:51

If the pool is only for those six rooms then they should have been asked to leave immediately, not allowed to stay an hour. It should be made very clear in signage that the pool is not for general hotel use and the staff should be prepared to enforce that. You need to complain very strongly to the hotel management.

tartyflette · Today 16:51

ItsPerfectlyNormal · Today 15:29

Dirty protest? That just ruins it for everyone, yourself included. The hotel should be asking them to go back to the other pools if they aren't staying in the rooms the pool is allocated to. You ought to be fighting this one out with management, not getting the kids to shit in the pool.

Jesus wept. Telling everyone that you haven’t it bothered to Read the Full Thread before posting.
Itks sorted.

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