AIBU to complain about a large group taking over our swim-up pool?

[BottleJobs]

On a much needed holiday nice resort booked a suite that has swim up pool to the 6 adjoining rooms. This is on a huge resort with 4 big pools this is a separate small pool just for these rooms but it’s perfect for us as our youngest is a nervous swimmer.
on Monday there were a few kids climbing over the wall we were on our balcony not using pool but could see this playing out. They all jumped in the pool, joined by 6 adults drinks in hand climbing over wall also (it’s a tiny wall to denote separation a foot or two high)
anyways someone in the downstairs room called reception someone came along to tell the 6 adults and 8 kids this is for these rooms only but you can stay an hour.
yest we were in the pool and they all rocked up again this time trying to take our sunbeds saying could we use these as your in pool as their numberous children starting jumping into pool. It was chaos, got dc out out and said to one of the women who could speak English - this pool is just a small pool for these few rooms only to which she said I’m staying in that one (pointed to a room she could or could not be staying in I haven’t seen anyone coming or going so not sure?!))
anyways I said well these rooms sleep four so the rest of these people aren’t staying here she was aggressive as were the rest and said it’s not up to you I paid for my room these are my guests. I said that’s not how it works this is rude a couple I wouldn’t mind but that many kids and adults just force’s everybody else who actually has a room there out.
didn’t call reception as dc were worried it would kick off if we saw them again but I’m pissed off so would it be unreasonable that If this large group do the same again today and the hotel won’t sort them out I arrange for all my guests (me gathering up everyone I’ve spoke to at the hotel to congregate here so there’s no room for the cheeky fuckers?! Or I’m open to other suggestions I’m not above tell youngest to dirty protest in the pool if needed 😂

talk to reception. It’s not a big deal unless you make it one with your lack of common sense

You're asking what you should do if the hotel won't sort it out.

But the hotel don't know it's happening as you didn't report it.

You can't expect them to sort something they don't know about.
Get on to reception again and again and again. Give them a chance to deal with it.

This

Depending on who you booked with (direct with Hotel or with package tour company) contact them and say you want a refund because you’re not getting what you paid for and it’s destroying your enjoyment of the holiday.

I’m sure the swim up rooms cost more to book, because they’re “private”, so screenshot the online room description, explain that you’re not getting what you paid for and therefore want a refund. If it’s TUI or similar, there should be a rep at the hotel who you can speak to who will speak to hotel management on your behalf. Tell them as well as the refund you’ll be leaving a scathing review online saying that the “private pool” claim is a lie unless they sort it.

You don’t have to be a dick about it, but do make notes of everything the hotel/rep says and confirm that you’ll be emailing the company outlining what was agreed in the conversation and whether they do or do not do what they promise to do (which will probably be keep an eye on your pools a bit more).

Yep fair do’s this is very much a post in anticipation that the hotel response will be yet again a pat on the head and carry on for an hour respond. But for the posters with advice thank you taking it on board waiting to speak to guest services now and then will track down my tui rep

Buy the biggest and best water pistols you can and get your DCs to spray that woman in particular in the face endlessly. She won't find your pool so fun then!

Also threaten the hotel with a 1* Google and Trip Advisor review that will categorically advise everyone against swim up rooms as they are free for anyone to use and no one should pay the upgrade

You're absolutely not being unreasonable. The hotel have handled this badly. Be very insistent on an immediate refund of the extra £700 you paid - money is the thing most likely to make them act.

Tell reception that it’s not acceptable for them to allow the invading group to stay. Insist they are removed every time and warn that unless this is handled you will be paying a review saying the private pool is not private and reception encourages others to use it.

You lost me when you suggested your child poo in the pool, you somewhat backtracked saying it was a joke, but now you’re confirming you and your husband are not nice people. Karma is what I say.

I would kick off Op. it’s not on , the hotel should have removed them immediately, not given them an hour .Ask Tui for your additional £700 back as you’ve not got the private pool that you’ve paid for .

If the hotel won’t sort it out then ask for the £700 back.

You need a manager. And a firm complaint. When complaining, state how it has affected your holiday, what the booking for the room says you get, and what you expect in return. Don't be aggressive, but don't leave without them knowing you won't just slink away quietly.

I'd be expecting either an upgrade to a private pool suite (if available) or partial refund that covers at least the extra £700 you paid. They didn't deliver the facilities you paid for. And I'd be leaving a very poor review either way.

'Dirty protest...' Oh, for God's Sake... Who do you think you are, Bobby Sands....?

What's a swim up pool?

Get onto the Reception, insist on speaking to a manager and have the manager turf them out. None of this "stay for an hour" business. Make it so that it is more trouble NOT to deal with the problem. Get other guests in those rooms to complain too, inform the travel company and talk loudly about reviews and refunds.

They'll get onto it if you're persistent enough.

It's very simple. Go to Reception in person, ask to speak to manager on duty and explain the whole problem. Tell them that you need them to sort it out or upgrade you and your family to better more expensive rooms.

An upgrade may be best to leave this problem behind you.

The dirty protest was so obviously a joke. Some people are so humourless.

Although it does highlight how conflict avoidant OP is that she would rather the idea of shitting in her own pool than actually complaining to hotel management.

Don’t be such a wimp. If they’re not in the rooms then they’re not entitled to be in the pool and they definitely can’t take the sunbeds, whether or not you’re using them. Just say no in the first instance and then
speak to staff to find out how they will ensure this doesn’t happen in the future.

I’m guessing you have paid extra for the privilege of a more private pool? Complain to the hotel that unless they sort this out you want a partial refund as you are not getting the private pool that you paid for!

ask to speak to the manager and say you will be wanting a refund if it happens again

You shouldn’t let your kids dictate whether you speak to reception or not. And forget reception, ask to speak to the hotel manager and be incredibly firm.

However, depending on what country you’re in, they may be pretty laissez-faire about it all, in which case you can only really write a bad review.

Karma doesn't exist

You obviously call reception every single time it happens and let them deal with it.

Tui have pull since they control a big chunk of the bookings from UK and German guests. Contact Tui and be clear the hotel are not taking action to provide the service level expected and moreover you want a refund of the pool uplift.