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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to complain about a large group taking over our swim-up pool?

139 replies

BottleJobs · Today 06:44

On a much needed holiday nice resort booked a suite that has swim up pool to the 6 adjoining rooms. This is on a huge resort with 4 big pools this is a separate small pool just for these rooms but it’s perfect for us as our youngest is a nervous swimmer.
on Monday there were a few kids climbing over the wall we were on our balcony not using pool but could see this playing out. They all jumped in the pool, joined by 6 adults drinks in hand climbing over wall also (it’s a tiny wall to denote separation a foot or two high)
anyways someone in the downstairs room called reception someone came along to tell the 6 adults and 8 kids this is for these rooms only but you can stay an hour.
yest we were in the pool and they all rocked up again this time trying to take our sunbeds saying could we use these as your in pool as their numberous children starting jumping into pool. It was chaos, got dc out out and said to one of the women who could speak English - this pool is just a small pool for these few rooms only to which she said I’m staying in that one (pointed to a room she could or could not be staying in I haven’t seen anyone coming or going so not sure?!))
anyways I said well these rooms sleep four so the rest of these people aren’t staying here she was aggressive as were the rest and said it’s not up to you I paid for my room these are my guests. I said that’s not how it works this is rude a couple I wouldn’t mind but that many kids and adults just force’s everybody else who actually has a room there out.
didn’t call reception as dc were worried it would kick off if we saw them again but I’m pissed off so would it be unreasonable that If this large group do the same again today and the hotel won’t sort them out I arrange for all my guests (me gathering up everyone I’ve spoke to at the hotel to congregate here so there’s no room for the cheeky fuckers?! Or I’m open to other suggestions I’m not above tell youngest to dirty protest in the pool if needed 😂

OP posts:
DarlingCoffee · Today 09:25

This happened to us - large multi family group on holiday except one family had booked a swim up room so guess where the entire group congregated. We asked to move rooms but I’m not sure I would book a swim up room again! Glad you got it sorted in the end OP

Laurmolonlabe · Today 09:29

Speak to hotel reception- if they don't sort it say you want a discount on the price of your room.

BIWI · Today 09:31

Laurmolonlabe · Today 09:29

Speak to hotel reception- if they don't sort it say you want a discount on the price of your room.

RTFT!

Monty36 · Today 09:36

Tontostitis · Today 06:48

You lost me at dirty protest

Yes. Not good OP. That would not help your argument at all.
Having adults scaling a wall to use what is a small pool for a few rooms says so much about people today. And then arguing over it. So bad.
Talk to the hotel. This probably happens every other week.

I see the OP has sorted.

BIWI · Today 09:37

Monty36 · Today 09:36

Yes. Not good OP. That would not help your argument at all.
Having adults scaling a wall to use what is a small pool for a few rooms says so much about people today. And then arguing over it. So bad.
Talk to the hotel. This probably happens every other week.

I see the OP has sorted.

Edited

Another RTFT!

Monty36 · Today 09:38

BIWI · Today 09:37

Another RTFT!

Thank you. No need to swear at me.

MsGreying · Today 09:38

You must complain on site now.

That way you have given them an opportunity to resolve the issue whilst you're there. And if they don't you have more right to ask for some recompense - as your husband rightly said, you could have saved money in other rooms and just hopped over the wall.

BIWI · Today 09:38

Monty36 · Today 09:38

Thank you. No need to swear at me.

RTFT = Read The Full Thread.

No swearing from me.

Pinkchickenwine · Today 09:39

We have another week here just don’t want reception to again say move along but you can have a hour it’s no deterrent

Then tell reception that

Pinkchickenwine · Today 09:40

Pinkchickenwine · Today 09:39

We have another week here just don’t want reception to again say move along but you can have a hour it’s no deterrent

Then tell reception that

Ah see it’s sorted

TallulahBetty · Today 09:40

Pinksalamana · Today 07:10

I’m struggling to make sense of most of your posts, but I did get the bit about letting your kids shit in the pool. Grim. And would absolutely make you a huge C**t.

Obviously you need to speak to reception if you think people are using the pool when they shouldn’t be.

It was clearly a joke, and you can say CUNT on MN.

Monty36 · Today 09:43

TallulahBetty · Today 09:40

It was clearly a joke, and you can say CUNT on MN.

Classy.

mondaytosunday · Today 09:51

How ridiculous of you! Just call reception! Tell them before they come that you paid for this exclusive use and allowing these people to stay for an hour after they have breached it twice is not good enough!

Tabarnak · Today 09:52

Don’t engage in slanging matches, just calmly call Reception without them knowing who has done it.

tellmewhenthespaceshiplandscoz · Today 09:58

I haven’t read the full thread yet but I’m pretty sure OP didn’t mean she would actually shit in the pool 🙄

MyArtfulGreySloth · Today 09:58

Cailin66 · Today 07:30

You lost me when you suggested your child poo in the pool, you somewhat backtracked saying it was a joke, but now you’re confirming you and your husband are not nice people. Karma is what I say.

Of course it was a joke, are you always this dense? 😂

MyDeftDuck · Today 09:58

Go to the nearest joke shop and buy some fake poo…two or three lumps in the pool…….that should work!

tellmewhenthespaceshiplandscoz · Today 10:06

It’s not just the complaining part though. If it were me I’d be worried that once I’d complained and action had been taken this group - who clearly have no problem taking what isn’t theirs and are very brazen about it. Oh, and also are a large group with a fair few adults - would decide to enact nasty repercussions on me and my family. Many people like this have no problem doing so when challenged.

So I’d complain at some point but I’d be quite anxious about doing so.

sallyluyah · Today 10:06

BottleJobs · Today 06:44

On a much needed holiday nice resort booked a suite that has swim up pool to the 6 adjoining rooms. This is on a huge resort with 4 big pools this is a separate small pool just for these rooms but it’s perfect for us as our youngest is a nervous swimmer.
on Monday there were a few kids climbing over the wall we were on our balcony not using pool but could see this playing out. They all jumped in the pool, joined by 6 adults drinks in hand climbing over wall also (it’s a tiny wall to denote separation a foot or two high)
anyways someone in the downstairs room called reception someone came along to tell the 6 adults and 8 kids this is for these rooms only but you can stay an hour.
yest we were in the pool and they all rocked up again this time trying to take our sunbeds saying could we use these as your in pool as their numberous children starting jumping into pool. It was chaos, got dc out out and said to one of the women who could speak English - this pool is just a small pool for these few rooms only to which she said I’m staying in that one (pointed to a room she could or could not be staying in I haven’t seen anyone coming or going so not sure?!))
anyways I said well these rooms sleep four so the rest of these people aren’t staying here she was aggressive as were the rest and said it’s not up to you I paid for my room these are my guests. I said that’s not how it works this is rude a couple I wouldn’t mind but that many kids and adults just force’s everybody else who actually has a room there out.
didn’t call reception as dc were worried it would kick off if we saw them again but I’m pissed off so would it be unreasonable that If this large group do the same again today and the hotel won’t sort them out I arrange for all my guests (me gathering up everyone I’ve spoke to at the hotel to congregate here so there’s no room for the cheeky fuckers?! Or I’m open to other suggestions I’m not above tell youngest to dirty protest in the pool if needed 😂

What's a "dirty protest"?

Sunshineandgrapefruit · Today 10:08

Report it every time it happens. Tell them you want a refund if it continues.

tellmewhenthespaceshiplandscoz · Today 10:08

BottleJobs · Today 08:39

Again to clarify since my attempt at humour is failing there will be no dirty protests none at all I promise

Ignore those ridiculous responses OP. It’s pretty obvious you weren’t serious.

Gonnagetgoingreturnsagain · Today 10:09

I would have been furious from the first time they were let to use pool for an hour. I’d be creating merry hell with reception, Tui rep and anyone else in charge.

By the way, my cousin is German (living in UK for years) and we have family friends who are German and all of them would never ever behave in this way, it’s not necessarily a German trait. It’s just rude entitled people.

SallyD00lally · Today 10:12

Tontostitis · Today 06:48

You lost me at dirty protest

Sadly, humour is lost on a lot of MNetters lately.

AgnesMcDoo · Today 10:14

Complain each and every time

pontipinemum · Today 10:18

BottleJobs · Today 08:39

Again to clarify since my attempt at humour is failing there will be no dirty protests none at all I promise

have your prostest! Burn the bras 😂