Oh yes! Where I worked at the time, it was customary to have cream cakes for anyone having a birthday. My order was always the coffee choux buns. They stopped doing it once Birketts was taken over by Greggs as they could never find another shop selling cream cakes, so the custom died a death thanks to Greggs!
I also loved the way they did "hand made" sandwiches to order at the counter, with virtually every option/permutation possible of different fillings, choice of salads/dressings, choice of bread, etc. Again, I stopped going once Greggs took over as scrapping the hand-made sandwich to order counters was one of the first things they did.
I really hate how the national/international corporates ruin everything by taking over all the small/independent stores, leaving with crap choice and crap quality.