Daughter in hospital - full thickness burns

[Nightmarehairinjury]

Title says it all really. I took dd to have her hair coloured today - and she's ended up in burns ward, with full thickness chemical burn on her forehead and a 50/50 chance of needing a skin graft. WTF??? Can't believe it.

Am in bits.

(have namechanged)

Good

@Nightmarehairinjury

Insurers always deny claims in first instance hoping you will go away.

Keep at them.

Discussion with solicitor this am. They are doing further investigation to decide whether likely to win a court case or not. Should hear from them within a couple of weeks.

Hairdresser's insurance Co saying that they did nothing wrong........

Wow didn’t realise burns were part of the hairdressing service….

They burnt off her bloody forehead! WTF?

Exactly as @ickky predicted. It's moves on a chessboard, it doesn't mean anything it's just their process playing out. Keep going.

I agree with @Skiffster . Having just been through a long, drawn out, legal battle, it is exactly like a game of chess. There will come a point where you can move to checkmate. Keep going.

Ad long as solicitor agrees that we have a good case. Insurers have also said that we haven't engaged with Wella's investigation (which we knew nothing about) and that the each wasn't on long enough to be the sole cause...

Trying to shift the blame to the manufacturer sounds a bit barrel scraping. They surely would have been doing spot tests and checking anyway?

Course you have a case. Your daughter was burnt /injured. Needed surgery

Do the medical records state that the facial surgery was required because of hair bleach chemical burns?

Yes, the manufacturers put a bagillion warnings on their labels for this reason. It was user error.

What the actual fuck??!! There was no burn before the bleach. There was a bloody nasty burn after the bleach. What the fuck are they suggesting caused the burn?

Keep up the good fight. Unless she was playing with a blowtorch to amuse herself, they will lose.

It’s so obviously their fault, I don’t know how they’ve got the front to claim they are not liable!
Keep up the fight.
Hope your daughter is doing well.

So what are they saying caused it then ? Surely the burns mean it was on too long , there was nothing else to cause it

You need to ask you how they notified you of the investigation....

V brief update, hairdressers solicitors have asked Wella to carry out an investigation (not sure how that fits with what insurers told us). Also, not sure whether to read anything into their solicitors rather than insurers being involved now?

I think the hairdressers insurers would instruct solicitors to defend the case, so that’s probably why they’re involved (assuming they have legal cover of some type). Interesting, if Wella are investigating then I assume that means they are acknowledging the burns occurred at the salon. I.e they were not present on arrival and were present on departure. If not, what are they investigating?
I suspect they acknowledge the hair treatment caused the burn, and the salon are seeking to pass responsibility onto wella for a (faulty batch, product issue etc).

The insurers saying you weren’t engaging with Wella’s investigation was rubbish then if they have only recently been asked to carry out an investigation ? It must feel as if everyone is just playing for time.

So frustrating for you, alongside the ongoing physical issues for your daughter.

In the subject access request the hairdressers had told wella that they'd used the same product next day with no negative affect. I'm hoping that the wella investigation will conclude that the only way their product could have caused the burns is if they were used incorrectly.
The hairdresser had reported it to Wella, but wella never contacted us.

Absolutely cannot imagine how the hairdressers could possibly not be found accountable for what has happened. Such a long drawn out process for you all. I do hope your DD is doing OK.

It seems odd knowing what damage it had done to your daughter and not knowing the cause - especially if they believed they were not at fault, they continued to use the product.

Totally agree. Screams to the negligence of the entire outfit.

I'm not a PI solicitor but I worked in H&S as a HSE Inspector for years and I would have gone ballistic if I'd found a similar situation with a chemical burn to someone and no steps taken to remove the chemical from use whilst the injury was investigated fully.

Surely if there was a big patch on her forehead it was used incorrectly?

Also it's an acid burn so how did that get on her forehead?

I mean common sense must come into play at some point!