On ho @diamondsandrose that really is awful. I'd ask for your name to be removed. This is not on. You've had a really bad time with them overall. You're probably not the only one? I think it's good to share both types of experiences so we all form a better overall experience.
I ignore reviews when they are all positive, so haven't ever bothered with the ones on there because how can you tell if they are genuine?
I must say I only ever had positive experiences with them and do trust them and believe they are genuine but I never spend £150 as a first mystery purchase if I wasn't familiar with the company. And have liked all the boxes. Yes, some might be discontinued lines but I haven't noticed anything expired and I usually check. But equally quite a few products that I never heard of, would show up in a mainstream beauty box 6-10 months later as one of the trendy or must have product.
In last year's Christmas box I got a CellCosmet serum. This summer, the exact same serum was one of the products in a beauty awards make your own box from LiB (and I definitely trust LiB for quality and novelty and expiry dates l). So I can't imagine it would all be overstock. There are filler products too, which I would never bother buying but of decent quality and a few repeats too.
I never had problems with customer service, they've been very good. Once I didn't receive a free gift with purchase (an expensive serum) from a promo and they sent it to me separately with another freebie as an apology although, it turns out the promo ended when I placed my order. Another time a box never arrived and they sent me a replacement after asking if I wanted a refund and said I could keep the original if it ever turns up.
I must confess I don't buy from various offerings in order to help them help a charity. I might be naive, but I can't imagine they, or anyone else, would make this up? They named the charity, Choose Love for these boxes, so anyone can look into it if there was any question.