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Help. Epic hotel choice failure

498 replies

BoffinMum · 31/07/2017 20:43

So here we are in a family hotel in Italy on holiday, near Lake Garda. We are supposed to be here for two weeks and it's costing 5800 euros full board for four of us including DS2 (16) and DS3 (8). We have had a terrible year and this was supposed to be a special holiday to recover.

We all hate it. I hate it so much I could cry.

The hotel itself is really small and the things we thought we would use - spa and so on - are only open 4-7.30 daily (it said nothing about this on the website). We've just had a meal and it's reminiscent of school dinners - I could have cooked it better myself. You can only have dinner from 7-8pm. Nothing like the lovingly garnished offerings on the website, basically stodge. Even the teenager gave up ploughing through it. Our wine eventually came after we had fiinished the meal. There are no soft drinks for kids apart from Fanta, Sprite or Coke. The kids bedroom smells of smoke (as does ours) and has restricted ceiling height so DS2 is going to be banging his head the whole time. The decor reminds me of my grandmother's house about 30 years ago. There is nowhere to get away from the din because it's so small and i currently have a kids' disco under my window (it's 930 pm here) and DS3 is tired from travelling all day but it's too noisy to go to sleep.

I have been down the the manager to explain the problems but he just shrugged and said 'other people like it'. He said we have to stay at least a week otherwise they will have an empty room.

So we are trapped in this glorified youth hostel listening to a kids disco booming away under the window eating stodge and will have to spend 2900 euros for the privilege. And there may be nowhere else to go,

Help, what do I do?

OP posts:
Thread gallery
26
BoffinMum · 02/08/2017 13:38

Look! There's another MNetter over there!! Quick!!!!

Help. Epic hotel choice failure
OP posts:
BoffinMum · 02/08/2017 13:48

Breakfast buffet today.

Help. Epic hotel choice failure
Help. Epic hotel choice failure
OP posts:
KatyBerry · 02/08/2017 13:53

is that because you've only just been to breakfast? please don't tell me that was at 8.30am???
(the "damage to the brand" part of the letter is good. Keep banging that drum)

gonegrey56 · 02/08/2017 14:05

Those photographs of the woefully inadequate breakfast offerings need to go on your trip adviser reviews. And as added ammunition to your brilliant letter of complaint. Can you opt out of breakfast and just go to a local cafe ?
On a lighter note , if you can get to Sirmione for
day trip , go to the wonderful spa there ( you can buy day passes). It is fabulous, and you deserve some pampering .

Howmanysleepstilchristmas · 02/08/2017 14:12

Sanddunes- which site are you at? I'm camping near Venice soon and you've made me worried...

BoffinMum · 02/08/2017 14:18

Hello Mudda, Hello Farder,
Here I am at big Lake Garda,
It's not very entertaining
They say it might be if we drank - #just saying

The hotelier
Likes his money
His polenta's
Not so funny

Oh it's noisy
There's complaining
At least the noise might stop if it was raining

Take meee hoooome
Oh Mudda Farder
Take meee hooome
I promise I will not raid
Kids sweets or spend the evening posting
Mumsnet and a lot of tweets

(Recognise the format? Want to finish it off?)

OP posts:
BoffinMum · 02/08/2017 14:19

It was 20 to 30 minutes before the end of service this morning.

OP posts:
QuimReaper · 02/08/2017 14:45

Brilliant Boffin! Grin

IfYouGoDownToTheWoodsToday · 02/08/2017 15:08

Send the breakfast photos to head office! They are absolutely shocking.

Love the poem!

annielouise · 02/08/2017 15:19

yes, I'd email both the manager of the hotel you're in every day and the HQ, attaching photos and tell them you're compiling your Tripadvisor review

MissionItsPossible · 02/08/2017 15:31

This thread is SO exciting! I loved the plot twist in the middle. Please post as many photos of the place and disgusting food as you can. (Sorry I'm using your horrible holidays as my personal entertainment Blush if it helps, I'm stuck in work in rainy England)

WatermelonSugar · 02/08/2017 16:32

Mmm, love the wet meat sculpture. But I raise you - cold sprouts, part of the breakfast buffet at a hotel in Malta earlier this year. Enticingly displayed next to a still-life of plastic fruit. There were also onion rings though, which were lush. Forgive the blurry photo, I was trying to be discreet Grin

Help. Epic hotel choice failure
magimedi · 02/08/2017 16:35

If anyone served me up cold sprouts for breakfast I wouldn't be bloody discreet Grin

WatermelonSugar · 02/08/2017 16:49

You make a valid point magi. But I assure you that hot onion ring and cheese sandwiches for breakfast more than made up for it Grin

BoffinMum · 02/08/2017 17:41

Cold sprouts!

OP posts:
PoppyPopcorn · 02/08/2017 17:53

I'm imagining Patsy and Boffin just like Edina and Patsy from Ab Fab.

Mumsnut · 02/08/2017 17:55

Inventively cooked sprouts are a thing abroad.

We had battered sprouts one evening.

The leftovers were served cold in mayonnaise the next day.

Mumsnut · 02/08/2017 17:55

It may be a form of revenge for Brexit.

BoffinMum · 02/08/2017 17:58

Very good, Mumsnut Grin

OP posts:
BoffinMum · 02/08/2017 18:01

We are springing Patsy's tribe from the dining room tonight and taking them out on the town! No polenta! Food that is not beige!!

OP posts:
Dowser · 02/08/2017 18:01

Take me home
Oh mudder, farder
Take me home
We hate lake Garda
Take me home
Please don't beg me to stay
We don't want another day!

MamaPyjama · 02/08/2017 18:20

Hopefully Kinderhotel will get on the hotel's case now. If it makes you feel better, it is tipping it down in my bit of the U.K.

ApocalypseNowt · 02/08/2017 18:28

Aw I want an MN holiday buddy. If anyone else is going to Duinrell end of Aug/beginning of Sept hit me up. TIA.

Jermajesty · 02/08/2017 18:29

Love this thread. Keep it up ladies and Boffin you need to keep us all posted once you escape!

Hortonlovesahoo · 02/08/2017 18:29

OP: I thought you were very restrained in your email. Could you get on social media to get them to get their act together? I'm sure kinderhotels wouldn't like that?