Robotgate

[98percentchocolate]

Since robotgate was beginning to fill up the third bargain thread I thought I'd start a dedicated thread here to save Reastie from having to write another mega op just a few days after the last one!

I haven't had my phone call yet and am actually excited for them to ring as I want to put my jargon into use (Is that weird??)

I have a dispatch date of 29th, really hoping that it shows up now.

The lovely iloveholidays took the trouble to post in legal for us and got some good advice. (Even though it was her birthday!) You can read that thread here:
pricing error

Is anyone else worried about the reports of hope charging full price after delivery? I can barely afford £13 for the robot - definitely not £40!

[iloveholidays]

no call here yet. had a missed call yesterday which I think was them. I'm ready to argue. got nothing to lose!!!

[SpottyTeacakes]

No email reply yet

[iloveholidays]

I wonder if they've decided to give up... from a business perspective the amount of time they've probably wasted their end looking into it and making calls must be ridiculous. maybe it's just wishful thinking.

[iloveholidays]

maybe they've called a board meeting to decide what to do

[MooseyMoo]

Haven't heard anything yet. They phoned at 1ish yesterday. Hope they don't call same time as will be collecting DC from nursery.

I checked my account and it is still saying despatch 29th. I've geared myself up for the phone call. Bet they don't phone back!

[MooseyMoo]

ilove wonder if the agenda item is called robotgate!

[98percentchocolate]

moosey

[NigellaEllaElla]

Marking place. I've had no call or email from them and also still showing dispatch date of 29th.

I am ready to rock with all my jargon etc though. I WANT that robot and I want it at the price advertised!

[chirpchirp]

Just marking my place, also had no emails or phone calls but I'm all geared up to stand on my soap box. Thanks again to all that have shared information. Will keep you updated.

[iloveholidays]

bet we don't hear anything until 29th now!!!

[joymaker]

Here you all are- just caught up on bargain thread.

I'm wondering whether to contact Hope Education or to wait as I didn't supply a phone number either and have had no contact from them via email. I will be very if they cancel without contacting me first.

I ordered on 16th and also have the 29th given as despatch.

[CatAmongThePigeons]

Marking place. I ordered on the 16th and have had no contact from them at all, beyond the original order email. They do have my phone number though.


They don't know what theyre doing, do they?

[SpottyTeacakes]

I just want to know now. I'm getting

[TerraNotSoFirma]

Phone them please joymaker, I'm too scared I'll cry on the phone if they say I'm not getting it (a tad overdramatic)

[iloveholidays]

I don't think I'll believe a word they say on the phone anyway, think it'll be a case of wait and see!!!

[joymaker]

ilove thats what i'm thinking too, they might say one thing and do another, Terra i want to though because i want to vent/ get what i want to say off my chest, but at the same time because of this i think i might stuff it up grrr...

Might email but so far nobody that has has had a response.
hope they don't construe no contact by us as being blase about our purchase, ah double grrr!

[iloveholidays]

I haven't actually checked my credit card to see if they have refunded it, has anyone else?

[SpottyTeacakes]

No refund on my card

[whoneedstosleep]

Can't see any refund into my account either.

[98percentchocolate]

The thing is joymaker - they don't know that we know anything about any of this. If it weren't for these threads then none of us would have a clue.

Radio silence is very suspicious. I'm going to stay silent unless contacted I think. I'm guessing that they are wondering what to do.

If they do decide to honour them then will those that have been told no contact again?

[98percentchocolate]

No refund here either.

[SpottyTeacakes]

I don't think we're going go find out anywhen today aaarrrrgggghhhhh

[joymaker]

Good point point 98 , think I'll keep shtum (?) for now then.
Yes and maybe they're seeking advice as to where they stand legally.

For them to be umming and arring like this makes me wonder exactly how many robot orders they got!

[98percentchocolate]

I just went over to Nethuns to spy by accident and they've got a thread exactly like ours, even people cursing vertbaudet, so it wouldn't surprise me if they found that price too.
Tbh if they get legal advice then hopefully they'll realise that they messed up and are on very shaky ground!

[98percentchocolate]

By the way, this now my most successful thread ever

Join me for a celebratory ?