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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Disaster holiday at resort

269 replies

Happywifehappylife18 · 20/06/2025 15:35

Long story shortish,
me, my partner, son and MIL have paid a huge amount to stay in a resort this week. After the first night MIL had what we thought to be mosquito bites all over her arms and chest. They were blistering and weeping. Doctor gave her an injection antihistamine and directed us to stay in room for 72 hours. The very next morning MIL woke up with over 80 bites over her body, face, ears back and hands. Doctor confirmed it appeared to be bed bugs. Resort have moved MIL to another room however has now been told by doctor to avoid sunshine for another 72 hours. Meaning that 5 days of our holiday we have all been couped up in a room, and me and my partner have been taking turns in taking little one to the pool.

now we have found bites on our two year old. We’re not sure what to do. MIL is emotionally distressed and it’s so bad. The bites are so swollen and just everywhere, some have even popped so badly that her skin is raw.
am i being unreasonable to request a full refund from the resort as we have had a really horrifying experience

has anyone ever had this from a high end resort? .

OP posts:
Thread gallery
6
tellmesomethingtrue · 21/06/2025 00:40

Would the bed bugs be passed onto people on the plane?

Shenmen · 21/06/2025 00:49

Twitchitch · 20/06/2025 15:44

It looks like you have started a mumsnet thread before actually talking to the hotel

If I were you I would reflect on my attitude. Do people tend to find you rude? Annoying?self righteous? Hard work? Do they avoid you? If so re-read your approach on this thread and you will understand why.

WineIsMyMainVice · 21/06/2025 00:57

I really hate to say this but - You need to do some research about bed bugs as you don’t want to bring any home with you. They latch on to anything and are really hard to get rid of.
Good luck op.

Happywifehappylife18 · 21/06/2025 01:13

Sisublondie · 20/06/2025 21:52

There have been more than a few PPs about the mental torture of bastard bed bugs…@Fleetbugamongst others .. and fleas…@Muffinmamand I’m happy to say I’ve dodged both thus far ( 🤞🙏 don’t mean to tempt fate before I fly next week 🙄🤷‍♀️👿!).

So, all the warnings of chucking your luggage! Your clothes! Walking into house naked ( and being butt (!) of your neighbours Ring doorbells!) and the rest could look like a tad of an overreaction ….. BUT!! I swear to God, if they are ANYTHING like the sheer living HELL of SCABIES, then PLEASE PAY ATTENTION to their warnings!!

If you are imagining bites, the pain, itching, the mental stress of where the bastard are coming from, then when the little cheeky fuckers are LIVING INSIDE YOUR BODY, and you can literally watch their direction change daily?! It literally almost drove me mentally insane ( and I don’t say that lightly, with family mental health issues). The scares thing is.., it took months, MONTHS!!! To find out WTF was going on with me!! The rashes on my arms ( nothing at all on my hands!!), round my back by my bra strap, but mainly my arms, the itching, the relentless, relentless ITCHING!! Zero Sleep! Maybe 10-15 minute then wake, and scratch yourself till you bleed again, then repeat! GP, I thought! Great! Ah, ok, “ just eczema ”. Ok. No…. Month later till another GP, “ hest rash” Antisan! Antihistamines! Ok. No, the agony, sounds even like i am exaggerating to myself, but it is constant! Constant! Itching. The feeling you have lost your mind as everyone around you is carrying on like normal ( thankfully!), but going about their day, at work, shops, they are acting like normal people, where all you want to do is strip off and SCRATCH! I remember about 21/2 months in after seeing yet another GP, I was talking my DS to a hospital appointment in a new town, it was roasting hot summer day, we’d got lost, had stopped to ask directions, and whilst a lovely couple were helping us, I had to shimmy inside my top to shimmy my bra off as the back strap was pure torture- and just shove my hand up my back and scratch scratch scratch…. Then it was two weeks in Greece in August - that was fun- spent a fortune in hotel clinic on potent Greek lotions and god- knows- what injections in my butt for my “ urticaria”… Oh, how much worse it was in hot weather! I was having hour or so sleep in stages… if one of my DS jumped on the bed, a stray grain of sand would mean a night of no sleep at all… relentless feeling of being utterly crazy as not knowing what it was!!!

Anyway… please bear with me… I’m trying to add to the bed bugs warning!…… getting on for FOUR months with this madness inducing moving itchy AF rash you could track, I took my DS to GP. Thank God it was with the Senior Partner. Not great with children and esp not with AudADHD like my DS. When we were leaving, I said, “ I know I don’t have an appointment and shouldn’t ask, but I’ve had this rash for months and I can’t sleep at all, all I do is itch and I genuinely think I’ve lost my tiny mind”… he asked me to show him, so I lifted the back of my top up….. he looked very seriously for zero seconds, glanced at DS and gravely said “You have Sarcoptes Scabiei”. It didn’t tide the Latin I didn’t do to go “ SCABIES?!?!” … and, as he started to calm me down, I just cried sobs of sheer RELIEF that I wasn’t losing my mind!! Something WAS not right! And, it was the tens of thousands of CF feeding off my insides!!! Taking my blood! My energy! And my mind!!

I collected my Strong AF potions, to go home to ditch my bedding, clothes, scrub myself and plaster the shit all over me to leave on for 24 hours, to kill the CF! Oh, and then, to REPEAT in 7 days!!!! Cause they won’t all be dead! But, I cried and cried with happiness ALL the way home in sheer joy!! First time I’d laughed in months!!

So! If bastard bed bugs are like scabies, please do ANYTHING to avoid bring them home! PP are NOT over exaggerating!! I genuinely genuinely became unhinged, esp as working on less than a couple hours sleep of tossing and turning every few minutes sleep.

So, @Fleetbug.. your “ it was the picture frame….. probably shouting gotcha!”… !! I knew what you meant!!!!! 🤩🤩🤩

Omg that actually sounds horrific, so glad that eventually it got sorted out. But months of the unknown that is unimaginable. I cant even begin to imagine the mental
distress you went through.

OP posts:
Devianinc · 21/06/2025 01:44

JustGiveMeWineNow · 20/06/2025 22:28

Put the shell case outside the door and have put it in the garage. 🤢
I was working so was so happy to be home I have the absolute fear of bed bugs

I think I’d throw it away. Luggage is cheap now with marshals and TJ max. Why take the chance

Devianinc · 21/06/2025 02:30

My idea of hell. I don’t travel and this one of the major reasons why, I also hate to fly and get really bad jet lag. I just stay on my home base. I wish I didn’t feel like this cause I know I’m missing out but the consequences don’t seem worth it to me.

Hardtum · 21/06/2025 05:40

Devianinc · 21/06/2025 02:30

My idea of hell. I don’t travel and this one of the major reasons why, I also hate to fly and get really bad jet lag. I just stay on my home base. I wish I didn’t feel like this cause I know I’m missing out but the consequences don’t seem worth it to me.

One of the “major reasons” why you don’t travel is because of your fear of bed bugs? @Devianinc

Hardtum · 21/06/2025 05:41

Out of interest, how well do you and your mil get on op?

Hardtum · 21/06/2025 05:43

Op you don’t clarify whether any of the TA reviews mention bed bugs? It can only be either Bahia sunlight San felipe or Costa adeja, if not the Fantasia?

Corgiears · 21/06/2025 06:10

Hardtum · 21/06/2025 05:41

Out of interest, how well do you and your mil get on op?

Huh?

MoominUnderWater · 21/06/2025 06:23

Hardtum · 21/06/2025 05:43

Op you don’t clarify whether any of the TA reviews mention bed bugs? It can only be either Bahia sunlight San felipe or Costa adeja, if not the Fantasia?

tripadvisor reviews for Costa Adeje have lots of reviews mentioning bed bugs

https://www.tripadvisor.co.uk/Hotel_Review-g315919-d250802-Reviews-Bahia_Principe_Sunlight_Costa_Adeje-Adeje_Tenerife_Canary_Islands.html#REVIEWS

Theguiltygoose · 21/06/2025 06:40

tellmesomethingtrue · 21/06/2025 00:40

Would the bed bugs be passed onto people on the plane?

They attach themselves to anything. We assume my teen daughter caught them on the metro possibly through her backpack Our pest control company said they could literally crawl into a jean back pocket, such is their size and determination to find new hosts.

They are an absolutely expensive nightmare to get rid of. We were lucky due to nature of our home and fact I called in the professionals immediately. That week still cost me 1500 euros though!

Fitasafiddle1 · 21/06/2025 06:53

Op I am so sorry
Your poor mother in law - it sounds so painful.

I would get some legal advice, as you would have a good case. Essentially a full refund for everything is the very least they should be doing. You could also contact the local police station for advice, as the hotel needs to be closed down. They are knowingly selling those rooms fully aware of the situation which is illegal. They have standard duty of care even in Tenerife.

I would secure the refund for the hotels and flights, and go home. This holiday is ruined. You can rebook another time. The important thing now is your mil, being comfortable, ensuring no transference and writing a strong do not visit trip advisor report in bold capitals.

I am sorry to say that the bad feeling towards tourism is definitely seeping into the service and care of some destinations. They stopped caring long ago. Avoid countries and destinations where local sentiment is quietly hostile is my advice op. Tenerife have huge issues with a lack of local support for tourism. It is getting worse, I am not sure how they imagine their economy surviving without it….

Hardtum · 21/06/2025 07:30

MoominUnderWater · 21/06/2025 06:23

Has op confirmed it’s that’s one?

if so, why book somewhere with lots of reviews complaining about bed bugs?!

Hardtum · 21/06/2025 07:31

Corgiears · 21/06/2025 06:10

Huh?

It’s mumsnet

BrentfordForever · 21/06/2025 07:37

Hardtum · 21/06/2025 05:41

Out of interest, how well do you and your mil get on op?

Well they ll have to get on now, stuck in the same room for days 😫

Hardtum · 21/06/2025 07:42

BrentfordForever · 21/06/2025 07:37

Well they ll have to get on now, stuck in the same room for days 😫

Perhaps another thread running under a different username? Or maybe from the MIL?!

BrentfordForever · 21/06/2025 07:44

@Hardtum link pls? 😧

Hardtum · 21/06/2025 07:46

BrentfordForever · 21/06/2025 07:44

@Hardtum link pls? 😧

Huh? I’m speculating!

Corgiears · 21/06/2025 07:49

Hardtum · 21/06/2025 07:46

Huh? I’m speculating!

But why? Why does whether they get on have anything to do with what’s happened? And she’s said she actually doesn’t want to leave her as she’s worried about her, which sounds… nice?

Hardtum · 21/06/2025 07:51

Corgiears · 21/06/2025 07:49

But why? Why does whether they get on have anything to do with what’s happened? And she’s said she actually doesn’t want to leave her as she’s worried about her, which sounds… nice?

Oh relax, I’m just messing 😆

QuiteUnbelievable · 21/06/2025 07:52

Suitcases op, suit case seems, can you get any oils, lavender or tea tree oil to dab on suitcases even hard ones have material seams.

Shoes everything.

QuiteUnbelievable · 21/06/2025 07:53

I'd expect a total refund and compensation maybe even contact the sun or mail

Hardtum · 21/06/2025 07:54

Has the OP posted a pic of the bites?

Mustwalkmore · 21/06/2025 07:57

It sounds horrendous op. I really feel for you. I would be worried about mil too.

It does put you off travelling doesn’t it? I remember the outbreak in Paris with loads of mattresses dumped in the street. I suppose people couldn’t do anything else.