I got a reply, much quicker than expected!
Thank you for contacting us at Always and for sharing your thoughts about our Maxi pads. I’m sorry to hear that you aren’t happy with the newer design of the Always Maxi pads and that you feel frustrated because of this, I’d love to help in any way that I can.
I do understand that you would prefer the original design, but I’d like to let you know that the reason these pads were changed was to introduce better features which include, having an extra absorbent core+ zone in the centre which is designed to absorb the liquid where it is needed the most, with all-around anti-leakage barriers that help to keep fluid under control and prevent from leaks (you’ll notice this is printed onto the front of the newer packs). They also have a thinner and body-fitting design for a better wearing experience and a soft top-sheet designed to keep you comfortable during both day and night with new blue symbol design to emphasize areas of high absorbency & highlight anti-leakage barriers.
Since these changes were made to prevent leaks and better the product we would never expect you to find that they are leaking and I hope you don’t mind me asking for the production codes of the products that you have? You’ll find this printed on the seam side of the polybag, and if you no longer have the packaging this can be found on the adhesive side of the pads too.
I hope I’ve been able to help you, and the feedback you've provided is very helpful and we'll make sure it's shared with the relevant teams with your request. As a thank you for taking the time to get in touch with your feedback I would like to arrange for an Always voucher to be sent to you, if this is something you’d be like to receive then please do let me know your postal address, and I can arrange for it to be sent to you immediately.
Thanks again and in the meantime if there is anything else I can help you with please do let me know.
Your feedback is very important in helping me provide the best consumer experience. In the next couple of days, you’ll receive a survey that I really hope you have time to complete, as I’d love to know your opinion on my service and if I can improve. Thank you!
Kind Regards
Jennifer
Consumer Relations