Beauty chat - freebies/gifts with purchase/offers THREAD TWENTY

[OvaHere]

New thread and it's welcome to the roaring twenties beauty addicts!

It's been a little quiet on the exciting edit and beauty releases front what with all the advent malarky but summer is drawing to a close and soon those autumn/winter releases and holiday edits will be popping up to tempt us.

If you're new here welcome and hello and for everyone else nice to see you back on Mumsnet's most tempting thread series that you cannot ignore even if you want to. 😈😍😂

Nope, I actually didn't get round to trying to phone them yesterday but if the number doesn't work, there's no point in trying 😮‍💨 it's actually ridiculous now.

I guess it’s trustpilot next then but don’t hold out much hope for that as they just give generic replies to complaints that give no confidence they will be resolved!

And bombarding them on Spacenk 🤔

Insta not Spacenk 🤦🏻‍♀️ off for coffee 🤣

I'm missing four items from my Spacenk sale order too. Emailed them, and had a generic response saying that they've had a high volume of queries and they will reply soon. Not surprised they've had a lot of enquiries when they've not sent out so many items! 😂

They've posted this on their website.

https://beauty-detective.com/space-nk-the-ultimate-beauty-haul-gift-2026/ SNK GWP is coming

That’s more like it for a GWP:spend, love the frag add on

so I can’t quite believe this. Space NK have finally replied to say the items are out of stock (surprise). They have then informed me they will wait a month to see if they come back in to stock and then refund me!!! I then went back and asked for an immediate refund and they said they can’t to do that and I will need to wait to see if the items come back in to stock! I’ve never ever known this with a retailer. In the rare time I’ve ordered something and it is oos the retailer has simply refunded without quibble. Really disgraceful behaviour on Space NK.

My guess would be they’re struggling with cash, hence the sale and two GWPs in a row 🤔

No way!!! I've had a reply saying that mine has been sent to the cancellation team. I did say to them that if they didn't send or refund today that I'd be doing a chargeback.

I'm getting fed up of shitty customer service. Today I've had to deal with Primark, Evri, Vinted and Spacenk. I've hardly done any work, it feels like a full time job just sorting things out. I might have to just stop ordering things 😡

Me too @JoRaRaRa . It feels like customer service is tanking everywhere. That’s it for me with SNK now. I will spend my loyalty vouchers instore and then will simply shop elsewhere. Other smaller companies stock much of the same and offer much better CS. SNK are arrogant and clearly take custom for granted.

I’m really surprised by SNK. I must have been lucky as I emailed them as a few of the candles I ordered in the sale had damaged boxes and they responded within a day or two and offered me credit, which I accepted.

They should definitely refund if they know the items are OOS and that’s what the customer wants.

This is an absolute disgrace! I think you should escalate your complaint and follow up on their socials too.

Edit: unfortunately this has not put me off that fragrance GWP I've just seen here so it will serve me right if my order got messed up too!

I'm starting to wonder this. I'm surprised at another gwp straight on the back of the last.

Outside possibility this new gwp stacks with the advent? That could be a game changer.

This sort of delay seems to be becoming more common. Nobody's Child - nearly 2 weeks, Cos - nearly 2 weeks, Baukjen - only when you chase them. It must be cash flow issues.

I share your frustration - so many issues lately.
But the idea that the unstoppable @JoRaRaRa would become unshoppable and stop ordering made me laugh!

Update. I do wonder if companies check this thread! SNK have now sent a refund email….

SNK GWP looks good, especially the fragrance GWP. I'm trying to save myself for AC, though. It would be great if it doubled up with it, But I guess that's wishful thinking😂

🤣 I'm being unreasonable, why punish myself?!
I went a week without ordering anything and our post lady said she'd missed our morning chats 🙈 it's not long ago that the evri lady said that she saw me more than her best friend.

How did you contact them to enquire? I am also missing a Neom candle and would prefer a refund, rather than waiting a full month to see if last year's stock magically reappears...

Thank you!

I've had an "out of stock" message for two of the SNK candles I've ordered and asked if I want to cancel or wait - I've gone back and said cancel, but please dispatch the rest of my order which is allegedly in stock, and I'm still waiting for a reply. Like others, I don't really mind either way, I only placed the order for the GWP but it worries me that I can't see in the app which items have been sent and which are still outstanding, so I can see an argument incoming about the bits I haven't received.

I'm going to stand firm on not ordering more to get the extra GWP - it does look good, but I really do not need anything else! If anyone wants more details, I've just realised that if you click on the image in the beauty detective link and go to "what's in the gift" it shows you the images from the current GWP, but if you hover over them with a mouse, the descriptions are of what's coming in the new one. Clearly someone has started updating the website but not seen it through...

My LiB box arrived. I'm impressed. It's a great box for the price.

I've ordered their mystery box as I'm a sucker for them.