Re 20% off code, I received one last year too, no idea why, it seems rather random.
I'm a steady buyer, usually 2 or 3 items a month ranging from socks to a dress.
Sometimes an extra purchase like bedding.
I spent my code on one of the lovely wool/cashmere wraps in olive as it was on my list.
Slow to the conversation but I like Bath and Oxford branches, never had any snooty staff, Marlow is tiny but helpful, not much room for stock though.
My method is that I'm dressed in Toast when I go, which I think helps, especially if I'm extending my layering or looking to add to my colour palette.
My hair is white blonde, and I have a Scandinavian accent, I probably intimidate them with my Viking like, forthright presence ( I was much shyer when I was younger in shops) but possibly because I'm just asking lots of questions and trying tons on, getting them to find other sizes for me 😆
I'm hours away from a shop and simply don't have time for any silliness.
It's a huge investment of my time.
I'm there to spend money and whilst I'm there they work for me 😅