App won’t connect to the internet

[EggplantVestibule]

When I try to use the app, I just get a blank page telling me that it can’t connect to the internet. Our connection is fine, but this is happening on both my devices. It was fine yesterday. I logged out on one device , but now it won’t let me log back in, telling me that “new users can’t do that yet”. I’m not a new user!

Any ideas?

It's happening again

Hi there @nespressowoo,

Thanks for letting us know it's back - we'll look into it. Is it back for anyone else too?

Yes @AnyaMumsnet, on the Android app for me

Trying to keep up with a thread about a live television programme is impossible when it's like this. All the text kept disappearing.

Yes, it was back again last night. Couldn't load threads intermittently for about 45m-1hr

Hi there all,

Thanks for the further information - we're looking into it now.

Mine is still doing it and says something has gone wrong when trying to bookmark a thread

Mumsnet was down for several hours overnight - I got up around 5am and couldn't connect at all. Still not able to at 7 am.

Ipad, safari, desktop

website and app down from about 4am to 8am for me

It was awful this morning.

It's pretty terrible at the moment. Especially in the evenings, but I also encounter it during the day.

I get this exact issue all the time. During day or evening. It seems to work ok via 4g but not WiFi. Going through web address is fine, it’s just the app on both android and iPad.

Hi @hairypaws - sorry about this.

How long has this been playing up for you? And does the mobile site seem to be working OK?

@SophieLMumsnet hi it happens all the time. I'm emailing every week about it. This time it hasn't worked for days. Did you do something as it is actually working now 🤷‍♀️

@SophieLMumsnet It’s stopped working again, with exact same issue.

Happening to me again on Android app too. Both on Wifi and 4G

I can't log in at all now on the App. I did an update yesterday on my iPad. I'm using an old version of iOs (9.3.5). I am having to use Mumsnet on my laptop so I'm reading it less ….but the house is tidier

Hey guys, you're absolutely right, we can see some issues affecting specific users at around 9pm last night. These incidents are isolated but at the time can be quite crippling, so apologies! We're looking into what happened at that time.

Had it again just now.

Happening again on Android app, 4g connection.