Active discussions

Meet the Other Phone. Protection built in.

Meet the Other Phone.
Protection built in.

Buy now

Please or to access all these features

Talk

Back to thread
Original poster

App won’t connect to the internet

14 replies

EggplantVestibule · 07/04/2019 20:57

When I try to use the app, I just get a blank page telling me that it can’t connect to the internet. Our connection is fine, but this is happening on both my devices. It was fine yesterday. I logged out on one device , but now it won’t let me log back in, telling me that “new users can’t do that yet”. I’m not a new user!

Any ideas?

App won’t connect to the internet
Go to post
MNHQ

AnyaMumsnet · 08/04/2019 10:41

Hi there OP,

Are you connected to wifi? Could you please try switching it off, and seeing if the problem is resolved when using mobile data? We don't expect you to do this all the time, but it'll help us get to the source of the problem.

MNHQ

AnyaMumsnet · 09/04/2019 11:45

Hi there all,

Sorry to hear you're having problems. We're looking into it now.

MNHQ

TimMumsnet · 10/04/2019 11:13

Hi guys, thanks for this. Since the issue was reported, we've noticed some performance problems two days ago. As you can see, it appears to be up and running now, but let us know if you see this again.

App won’t connect to the internet
MNHQ

AnyaMumsnet · 12/04/2019 10:09

Hi there all,

We're sorry this is happening again. We're going to look into it now.

MNHQ

TimMumsnet · 12/04/2019 10:59

@Bluelonerose is this in the app? How often does flip fail - could you send over an example thread and I'll look into it!

MNHQ

TimMumsnet · 12/04/2019 13:54

Hi guys, we've found the cause of this issue and are working on a fix. The app is growing in popularity and we've needed to increase the capacity of our servers.

As always, thanks for letting us know!

MNHQ

AnyaMumsnet · 17/04/2019 12:27

Hi there all,

Sorry to hear this is still going on, we're going to see if we can get to the bottom of it again.

MNHQ

TimMumsnet · 17/04/2019 12:33

Hi guys, apologies this is still ongoing. We're currently improving our load balancing in our servers - it's taking a little while to get right! we think it's currently affecting around 10% of users - thanks for your patience whilst we resolve the issues.

MNHQ

TimMumsnet · 18/04/2019 12:16

Hey guys, sorry this is still affecting many of you.

We're still seeing some outages between 9-10pm most nights, but have been able to reduce the outages to 6.7% - when we get to the bottom of the problem we should be able to eliminate the outages entirely.

Thanks for your patience.

App won’t connect to the internet
MNHQ

AnyaMumsnet · 24/04/2019 10:12

Hi there all,

Just to let you all know, we are still working on this.

We’re now down from 10% outages to 3% outages at peak times, so we have a little way to go yet. Thanks for your patience!

MNHQ

AnyaMumsnet · 14/05/2019 11:41

Hi there @nespressowoo,

Thanks for letting us know it's back - we'll look into it. Is it back for anyone else too?

MNHQ

AnyaMumsnet · 15/05/2019 11:29

Hi there all,

Thanks for the further information - we're looking into it now.

MNHQ

SophieLMumsnet · 12/09/2019 17:45

Hi @hairypaws - sorry about this.

How long has this been playing up for you? And does the mobile site seem to be working OK?

MNHQ

TimMumsnet · 20/09/2019 09:39

Hey guys, you're absolutely right, we can see some issues affecting specific users at around 9pm last night. These incidents are isolated but at the time can be quite crippling, so apologies! We're looking into what happened at that time.

App won’t connect to the internet
Watch this thread for updates

Tap "Watch" to get all the latest updates

End of posts

There are no more MNHQ posts on this thread

Back to thread