App won’t connect to the internet

[EggplantVestibule]

When I try to use the app, I just get a blank page telling me that it can’t connect to the internet. Our connection is fine, but this is happening on both my devices. It was fine yesterday. I logged out on one device , but now it won’t let me log back in, telling me that “new users can’t do that yet”. I’m not a new user!

Any ideas?

Happening again

I get this every day multiple times and have for months, regardless of WiFi, 4G, etc. It's v annoying. I have to just keep refreshing till it decides to load. iPhone 6.

Oops... I spent ages on the phone to sky the other day because I was so sick of this of an evening (iPhone 8+ user here). Never thought it would be the app... maybe I should try doing something else other than mumsnetting every night

They said my WiFi was fine by the way...

My flip doesn't work on really long threads either. Not sure if it's related

Hi there all,

We're sorry this is happening again. We're going to look into it now.

@Bluelonerose is this in the app? How often does flip fail - could you send over an example thread and I'll look into it!

Hi guys, we've found the cause of this issue and are working on a fix. The app is growing in popularity and we've needed to increase the capacity of our servers.

As always, thanks for letting us know!

I am still having this problem all the time on the iPhone app...

Happened just now to me

Hi there all,

Sorry to hear this is still going on, we're going to see if we can get to the bottom of it again.

Hi guys, apologies this is still ongoing. We're currently improving our load balancing in our servers - it's taking a little while to get right! we think it's currently affecting around 10% of users - thanks for your patience whilst we resolve the issues.

Still a regular issue.

Just to let you know that it's still occurring for me.

I've been getting this for the last few months daily. Both on my iPhone and ipad.

It happens whether I use data or WiFi. I have also tried deleting the app on my iPhone and reinstalling it but it still happens.

All other apps and everything else works perfectly even at the point I get the message

I get this a lot too, rest of the house and phone connectivity is fine.

iPhone, using the app.

I've been getting this a lot the past few days as well, but our internet connection can be a bit iffy so just thought it was that. Seems it part of a wider issue though.

I get this too, only on Mumsnet

I also have this problem using the app on the iPhone. My connectivity is fine

Yes, an issue for me too

Hey guys, sorry this is still affecting many of you.

We're still seeing some outages between 9-10pm most nights, but have been able to reduce the outages to 6.7% - when we get to the bottom of the problem we should be able to eliminate the outages entirely.

Thanks for your patience.

Still happening here. So very slow to load or just fails to load. (Again and again...).
iOS using app.

And that post took over 2 mins to load and post!

Sorry if this is a daft question. Is the app supposed to work on 4G? I just assumed it wasn't supposed to and you need WiFi.

I have numerous issues on WiFi too. I've never thought to report it but probably should have.

Very regular for me, too. Doesn't matter if I'm on WiFi or 4G. Other apps are fine.