I am sorry to hear that you are not satisfied with the condition of the pushchair and that it has not arrived with you complete. I can assure you that both aprons as well as the instruction manual were packed carefully. I packaged it exactly as your instructions, if you would like to refer to your original message. I used a lot of tape to avoid tearing, but as the package was signed for at my end, perhaps you should be taking up the loss of the apron with your chosen courier company?
I detailed all obvious damage to the buggy in the description and if I missed any minor marks I apologise but if you refer to the original advert I think you will find it thorough and honest.
In the original advertisement the buggy was listed as pick up only. However you bid on the item prior to informing me that you would be collecting it by courier. That was your choice. Had the item been collected in person, you would have perhaps decided to change your mind. I might add that I had to wait in from 9am until 3.15pm for the collection of the buggy, which was not discussed prior your commitment to buy.
As for the cleaning of the buggy, I washed all of the fabric prior to sale as stated in the original ad, and fail to see how a second hand pushchair, used by two small children could have been made any cleaner.
I am an honest mother of two and primary school teacher, and I genuinely fail to see how you can quibble over this pushchair at the price you bought it for of £51.00. The problems you have experienced through courier are not my fault and I think it is unfair of you to say otherwise. I have only ever sold anything on ebay in good faith, and felt genuinely pleased that the buggy would go to another family who would make good use of it.
My suggestion for a solution. Courier it back to me and i will refund you your money, less the cost of the apron (unless of course you manage to retrieve it from your courier.