British Gas are bastards and i hate them and they smell of poo.

[NewspiritsFromOldghosts]

Checked online banking this morning, as i do every day.

My normal direct debit to BG is £60 per month Gas and £57 per month Electricity. Got the last 1/4ly bill Sept so the monthly amount hasn't changed and i haven't been notified of any intention to change.

The fucking twats have taken £108 for the Gas and £59 for the elctricity. Whenh i phoned them up the nob on the phone told me that "they" have decided that from now on my monthly bill will be £108 for gas and £80 for electric as "i might use more energy in the future".

The over payment has actually left me in credit for both bills.

I have cancelled said direct debit and am switching.

It's only two months ago they took my monthly payment 6 times in one month!

[MerlinsBeard]

lol @ the spreadsheet!

[MerlinsBeard]

oh and just spotted that it had been moved to classics yay!

[Habbibu]

Fab thread - best for a long time. Think Eon lady deserves a payrise - the kumbaya and lighters were the best advert for any power company I've ever heard.

[DonDonDonDonDOOOoonnnnNN]

applauds

[MerlinsBeard]

so who looked at Eon in the back of this thread?

[hunkermunker]

We're with Eon and I'd been considering changing supplier.

Who'd have known that a sarcastic customer services rep would be more of an advert for staying with a company than any slick advert?

So, Eon, save yer "ooh, we're so green and clever at energy stuff" ads and run with "BG are cuntwhackers" in big letters, to the tune of Kumbaya.

[littleducks]

BRITISH GAS are bastards who DELIBERATELY LEAVE MOTHERS OF NINE MONTH OLD BABIES IN UNHEATED houses with NO HOT WATER or COOKING FACILITIES waiting for PRETEND APPOINTMENTS FOR A WEEK.

We moved into a new property, it had a gas prepayment meter which worked for five minutes then broke, we had gas heating, a gas cooker and a gas water system. So we rung them, they said they would come and dy after day i would ring them five minutes before their offices closed to say i have been waiting in all day as you cant schedule 'emergency' appointements to a time with my baby, in the cold. They would then pretend to ring engineer who would be 'around the corner' then the office would shut, but i later found out the dont have mobile numbers for engineers at the call centre.
The next morning i would ring and it woould start again.

It ended up with a lovely accuread man sitting on my kitchen floor ringing the emergency gas leak line saying this poor women is stuck with no gas as you have sent me instead of an actual engineer who fixes meter, they even hung up on him as it wasnt urgent enough!

and if the MD of british gas is reading this, please contact mumsnet towers to hunt me down to sue for libel as i have proof i informed you at the time, but as ever it was ignored, so changed companies and ripped out the meters (you may charge £60 but we got it done for free, despite your employees saying it would be more if done by another company)

[pumpkinscantdancethetango]

OMG I have nearly pissed myself reading this. It is hysterical. Hope the cunts let you move

[MARGOsBeenPlayingWithMyNooNoo]

I love this! I've just been sent a letter saying tha BG owes me £101 from last year and I'm (coincidentally) transferring to Eon.

Okay, would you guys do the same if we phoned Setanta? They're still taking payments from us (we have proof of posting the cancellation request from last year) I can't swear though. I'm a clean living gal.

[MARGOsBeenPlayingWithMyNooNoo]

Okay - I've just finished on the phone to BG. (they're sending me my refund) There was much joviality in the background which the telephone operator apologised for. I reckon they've caught NewSpirits and are currently tarring and feathering her.

Oh, and DH has rung Setanta. I think we're going to have a few ishoos with them....watch this space...

[Kitteh]

They have to give you the money back by law and allow you to change.. British gas are the biggest fookers in the energy market.. they rip off everyone and do a lot of dodgyness..

[giraffesCantRunA10k]

Having a shitty stressful time just now and looked up MN classics for some humour...this threads made me love it! {MN should be prescribed on the NHS}

[MumVsKids]

Brilliant!! Both DH and I rofl ing at this!!!