British Gas are bastards and i hate them and they smell of poo.

[NewspiritsFromOldghosts]

Checked online banking this morning, as i do every day.

My normal direct debit to BG is £60 per month Gas and £57 per month Electricity. Got the last 1/4ly bill Sept so the monthly amount hasn't changed and i haven't been notified of any intention to change.

The fucking twats have taken £108 for the Gas and £59 for the elctricity. Whenh i phoned them up the nob on the phone told me that "they" have decided that from now on my monthly bill will be £108 for gas and £80 for electric as "i might use more energy in the future".

The over payment has actually left me in credit for both bills.

I have cancelled said direct debit and am switching.

It's only two months ago they took my monthly payment 6 times in one month!

[wessexgirl]

Lololol, Miss Newspirits and Custy both deserve the gold award for consumer services.

British Gas, otoh, deserve to have this thread blown up and writ large on every billboard in the land.

[NewspiritsFromOldghosts]

thanks elf, i have online billing 1/4ly and pay monthly by dd.
There was no notification of any change in the dd. In the past i have always had a letter from them.

I may change my name to missnewspirits now.

[ElfOnTheTopShelf]

my woes with BG

well, if you have online billing, it wont be an issue as you dont get a paper bill, so they should have written specially to tell you.

Kick their arses

[Cadbury]

Kiss ass Newspirits. I haven't enjoyed a thread so much for a long time.

[Cadbury]

Oops, that should be Kick, not kiss!

[needmorecoffee]

kiss ass eh?

[NewspiritsFromOldghosts]

Don't work for British Gas do you Cadbury?

I am emailing them a link to this thread now on their website in the rather well hidden complaints page.

I doubt i'll get a response, they seem to be above actually doing anything other than take the piss really. Still, i expect it'll give them a bit of a laugh.

[NewspiritsFromOldghosts]

Oh shit! Have posted my name. Will have to have deleted now. Buggery bollocks. Sorry.

[PsychoAxeMurdererMum]

tis a very good email tho.....and FWIW, no idea on your name still!!!

LOL at "Don't worry, i don't expect a reply to this, i haven't had a reply previously so fail to see why you would bother this time either."



have you linked to this thread by any chance???

[NewspiritsFromOldghosts]

I have! I thought it might help them.

[PsychoAxeMurdererMum]

I am sure it will.

it will certainly help eon with 'how not to treat customers'....

I am wondering how long it will take for this thread to reach RL anyway, as all of the staff in the eon office have no doubt told family and friends, and someone is going to know someone who is in the media......

[TheInvisibleSpookDidIt]

You realise this is going to end up in one of those e-mails that gets circulated; 'Genuine compalint recieved by BG', and they'll have to use it in their training seminars on how not to deal with customers

[NewspiritsFromOldghosts]

won't they have to ask mumsnet towers first though?

Oh, i could have a whole new career out of this, i could travel the world giving lectures on the use of expletives in a customer services setting.

[saltire]

Well, I'm in debit to BG by £7.67 and £34.56 and they are letting me chnage suppliers!
Just thought I'd tell you. This thread is hialrious BTW

[MerlinsBeard]

oh i missed the email...can you post it again without your name?

[NewspiritsFromOldghosts]

Just for you mumofmonsters.

Surprisingly, i haven't had a response.


"Thank you for your complaint.

Your complaint reads as follows

I am writing to tell you that i have finally reached the end of my tether. Over the last year you have managed to take a direct debit six times in one month, mucked up my bills on more occasions than i can rememeber and this month have changed my direct debits without any notification whatsoever. Clearly this breaks the direct debit guarantee. I have been patronised, insulted and generally mucked about. I am thoroughly disgusted with your lack of customer service and amazed that none of your separate departments seem to have any idea what the others are doing. I have written today to OFGEM and also Watchdog with the full details of my complaint. Don't worry, i don't expect a reply to this, i haven't had a reply previously so fail to see why you would bother this time either. yours rather insincerely, MISS Newfromold. (yet another fed up ex customer.)

ps; As i don't have time to waste typing out the full details here is a link; You might find it helpful.

Your complaint has been assigned to the Online complaint handling team to begin an immediate investigation, they will be in touch with you shortly; this will be within the next 7 to 14 days.
In the meantime if you would like to review our complaints handling procedure please click here."

[MerlinsBeard]

LOL and very restrained considering the start of the thread! Did you link to this thread??

[NewspiritsFromOldghosts]

yep!

[MerlinsBeard]

[ElfOnTheTopShelf]

I am so pleased that I am now in a position of being able to change from BG to any supplier I like
We ended up with an 18 month dispute with BG re our electric. We'd had new meters installed for gas and electric so the usage was nil, but they still told us that they couldn't do a bill as they didn't know what the beginning meter reading. I think at one point, DH yelled "WE WERE PAY AS YOU GO AND THE NEW READINGS WERE 0 AS THEY WERE NEW MACHINES YOU BLOODY NUMPTY"
They estimated our daily usage of gas for units we were struggling to meet in a week, given that we switch our gas off at the mains in the spring summer and autumn as its only for the heating. It gives DH great pleasure to switch them off and mutter to himsef "ha, try bill me now!"
DH did get a little obsessive re BG, he would come home and take meter readings at the same time every day and log them on a spreadsheet and would refer to them on the phone when he spoke to BG. It worked though, they cut our electric bill in half for a years worth of electric compared to waht they had originally wanted to charge us.
We were never going to get off on a good footing, given that we rang them monthly to get an electric bill and the first we heard from them was a court notice.

[MmeTussaudsChmberOfChocHobnobs]

LOL at the email and even more LOL at Elf's DHs spreadsheets. He was a bit obsessed, no?

[ElfOnTheTopShelf]

he became obsessed with it all, it was the BG effect

[PsychoAxeMurdererMum]

any news today/replies to emails???

have EON rung you for another entertaining morning......

[mamalovesmambo]

eh hem - Kumbaya is my copyright. ta