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Original poster

British Gas payment for heating costs

130 replies

sandgrown · 07/10/2022 00:54

I pay British Gas by direct debit. Their website says I will receive £66 into the bank account I pay from a few days after my direct debit is paid. I paid on the 1st October and still nothing . Has anybody else received theirs ?

OP posts:
Thread gallery
7
Holidayheaven2 · 12/10/2022 18:39

Think BG must have got fed up with the questions because they’ve changed the wording overnight from miscellaneous document!!

British Gas payment for heating costs
Yoyo2021 · 12/10/2022 23:07

Just to update. I am on a meter with British Gas and received a voucher today for 67 pound 🤗

Glittertwins · 13/10/2022 09:30

Holidayheaven2 · 12/10/2022 18:39

Think BG must have got fed up with the questions because they’ve changed the wording overnight from miscellaneous document!!

My account now looks the same. Should get it in bank account soon

LizTrussIsACylon · 13/10/2022 10:09

My DD was paid on the 7th and today my BG account shows a £66 credit has been applied but it doesn't show a £66 refund going out yet.

I'm actually quite pleased that there is a slight delay in them updating the account because it means that my overall account was showing an even larger credit and their stupid system has finally allowed me to reduce my DD to something that more reflects my energy spend. I'm currently in credit for £940 having only used about £450 in this billing period. I really wish we could change suppliers but no one else seems to be taking new people on.

NothingIsWrong · 13/10/2022 20:54

Still nothing in mine despite paying the DD on the 4th. BG saying they can't do anything about it I just have to wait.

Era · 13/10/2022 20:55

Nothing here yet

FormerlySpeckledyHen · 14/10/2022 06:26

LizTrussIsACylon · 13/10/2022 10:09

My DD was paid on the 7th and today my BG account shows a £66 credit has been applied but it doesn't show a £66 refund going out yet.

I'm actually quite pleased that there is a slight delay in them updating the account because it means that my overall account was showing an even larger credit and their stupid system has finally allowed me to reduce my DD to something that more reflects my energy spend. I'm currently in credit for £940 having only used about £450 in this billing period. I really wish we could change suppliers but no one else seems to be taking new people on.

Have you thought about changing to monthly billing with a variable DD, only paying what is exactly due each month? No big credits or debits accruing then.
I am with British Gas and pay both fuels this way.

RelativePitch · 14/10/2022 11:25

Just seen that British Gas have put £66 in my bank account. Weird. I would rather they had kept it in my British Gas account to put towards heavier winter bills. I guess I can just ping it back to them as a one off payment.

Glittertwins · 14/10/2022 11:57

@RelativePitch : I've just done exactly that.

LB007 · 22/10/2022 15:22

I still haven't had my £66 added to my electric account from British Gas or in my bank account and the live chat said that there's no one available right now

WhileMyGuitarGentlyWeeps · 22/10/2022 15:25

LB007 · 22/10/2022 15:22

I still haven't had my £66 added to my electric account from British Gas or in my bank account and the live chat said that there's no one available right now

Can you email them? You really should have it by now.

Glittertwins · 22/10/2022 15:44

Took me a while to get through on the phone but try that if you are able to tie up a mobile on hold whilst you do something else

LB007 · 22/10/2022 17:00

I managed to get through on chat but still waiting it's been over an hour for them to answer

whereeverilaymycat · 22/10/2022 17:30

If it helps I was told mine would be done by the 26th and then in a bit after. They've obviously got a lot to go through. I was also told it wouldn't take as long next month but we shall see! I went into the chat function via a different topic than bills in the end. I never got anyone when I clicked the relevant one! I still can't see anything so just have to wait and hope the 26th is accurate....

LB007 · 22/10/2022 17:31

It's now says agent is available but no one is talking to me 😆😡

Glittertwins · 22/10/2022 17:40

They never respond immediately. I did actually ask once if somebody was ever going to respond back

FlipFlops4Me · 25/10/2022 09:23

I got mine today (25th), with my direct debit having gone out on the 17th. I'm so pleased!

whereeverilaymycat · 26/10/2022 09:40

Great news @FlipFlops4Me

Well apparently my payment failed on the 12th, technical issue. No idea when it'll be sorted.

Justmuddlingalong · 27/10/2022 13:48

Just checked my bank account and it showed £66 paid in by British Gas, so I made transfer to my British Gas account. But there's also a credit payment on there of £66 made on the 10th of October. Unless I'm missing something, it looks like I've received a payment to my bank account and my energy account. Anyone else confused?

whereeverilaymycat · 27/10/2022 14:19

@Justmuddlingalong I think it goes into the British Gas account as a credit from the government and then they refund your bank. So in theory it would show twice? I feel like the amount of calls I've had to make I know this process intimately!!

MonsterRehab23 · 27/10/2022 19:06

Can anyone tell me how long they have waited for the £66 to show in their bank account? My direct debit came off on the 21st and still waiting. My gas and electricity bills have gone up so unfortunately the £66 is needed to pay other bills Sad.

LB007 · 27/10/2022 19:11

My direct debit came out on the 3rd with British Gas and I still have not received my £66 they are now investigating.

CheesePleaseLoueese · 27/10/2022 19:16

Our direct debit left our account on 03/10 and we are also still waiting for our £66 to either be credited to our account or paid into our bank account. So over 3 weeks

MonsterRehab23 · 27/10/2022 19:19

LB007 · 27/10/2022 19:11

My direct debit came out on the 3rd with British Gas and I still have not received my £66 they are now investigating.

That’s ridiculous. Luckily I do get paid on Monday but likely now will have another direct debit bounce back tomorrow. Annoyed at myself now for believing that the money would be refunded a few days later.

Era · 27/10/2022 19:59

Still waiting here. Plus they no longer have any advisers on the app messaging or chat services