JL - hopefully this won't be deleted !!

[clpsmum]

Has everyone who placed an order with the glitchy code either received items or a cancellation notice/refund?

I always miss out on the good stuff.

@PrawnStars
What are you hoping to achieve by repeating your message?
The people posting who used the code have repeatedly said they don't feel guilty but you keep posting in the hope that they will.

@LBD1985 that’s great news! Even more exciting when you aren’t expecting it. Enjoy.

I've had no email from them cancelling, but was due for delivery Monday and never came. No refund either yet. When I click on order details link order is still there and says "tracking coming soon".

@ElementalIllusions

What do you all think I should do about my order?

The ‘track your order’ page says

Delivery on Monday 22 November

Next or named day delivery

Arriving between 7.30am - 6pm

Your products may arrive separately.

And

Tracking coming soon

I can’t cancel it because it just gives an error that cancelling isn’t possible as the order is being processed.

I have a feeling if I contact them I’ll be drawing attention to it and they will cancel it, but in the mean time they have £££ of my money held and I’m just sitting here not really knowing what’s happening.

Would you just wait and see or contact them?

This is exactly the same as my order.

@PeskyYeti

I've had no email from them cancelling, but was due for delivery Monday and never came. No refund either yet. When I click on order details link order is still there and says "tracking coming soon".

I’m not glad you are in the same situation, but I’m glad I’m not the only one, I was really starting to think I was!

Have you tried to contact them or are you just going to wait and see what happens?

I just got an email that Jo Malone stuff is on its way. The rest of the goods have arrived already.

I ordered 2 perfumes before we knew about the glitch, and used the code to get £20 off (that’s it, just 2 perfumes, nothing else)
Yet I haven’t received a dispatch notice, and when I go into my account it says delivery within 7 days, 7.30am to 6.00pm.
There is 2 little clicky things, one saying ‘why can’t I track?’ and one says ‘why can’t I cancel?’
I’m in John Lewis limbo apparently!

@ElementalIllusions

I've bit the bullet and messaged them my order number and asking for an update about my order. Will let you know what happens next.

I got my orders, mind you the YSL boxes were all damaged don't know if anyone else had had this problem?

I contacted JL before delivery because I felt guilty. They said just to refuse delivery. Most of the parcels were recalled anyway but one arrived. I refused delivery, and then they re delivered it anyway 2 days later (I was out and they just left it).

So now I need to arrange to return it, but they have already refunded me.

However, another parcel that was recalled has not been refunded and is in status “return requested”.

All quite confusing!

My last package just arrived with all the hotel chocolat in , all completely smashed up and a penguin mug all broken. I guess the packers knew it was all free and decided to just chuck it in! Oh well in the bin it goes.

My stuff was in good condition. I just received Jo Malone products. Really nice but way too much expensive for my normal budget.

My JL delivery arrived this morning from Royal Mail - despite having an email saying it had been recalled.
I didn’t go crazy (baby clothes and KIN stuff) but has anyone taken any YSL stuff back? I was too panicky when I was buying to properly think and I’ve got stuff that I could gift, but I’d rather exchange.

Mine arrived just fine - YSL for my daughter and my friend and 2 more expensive items I was buying anyway (main Christmas present items) and was delighted to get £20 off.

It’s so odd how much stuff has been delivered damaged.

I emailed them to check what’s happening with my order and 2 hours later they’ve sent me a dispatch email.

@PeskyYeti
I did the same this morning 🙈

@PinkJam

It’s so odd how much stuff has been delivered damaged.

I stopped shopping with JL years ago because of this! And their rubbish customer service ... does anyone remember the Capita outsourcing years?!

'Hello, JL - I appear to have a problem with my ...'
'WELL WHAT DO YOU EXPECT ME TO DO ABOUT IT, YOU MUST HAVE DAMAGED IT YOURSELF, NO WE'RE NOT REFUNDING YOU STOP TRYING TO INTERRUP ME CAN I JUST FINISH IT'S ALL YOUR OWN FAULT, WHAT DO YOU EXPECT IT'S ONLY FIVE HUNDRED POUNDS, CLAIM IT ON YOUR HOME INSURANCE IT'S GOT NOTHING TO DO WITH ME'

I am therefore watching this thread with a quiet sense of karma.

That'll teach me to be 'too busy' for Mumsnet! 😂

My order arrived today. Some YSL mascara and lipsticks, handwash and necklace. I didn't go overboard so wonder if that's why I got all of my order.

@Helssjbells

My JL delivery arrived this morning from Royal Mail - despite having an email saying it had been recalled. I didn’t go crazy (baby clothes and KIN stuff) but has anyone taken any YSL stuff back? I was too panicky when I was buying to properly think and I’ve got stuff that I could gift, but I’d rather exchange.

I was wondering this too. I stupidly sent for make up rather than nail polish or gift sets. Their website says they don't accept returns for "beauty products" and the items don't have seals so they wouldn't know if i had used them, so I doubt it.

I even tried selling on Facebook marketplace but they were rejected as assumed counterfeits

@flumposie

My order arrived today. Some YSL mascara and lipsticks, handwash and necklace. I didn't go overboard so wonder if that's why I got all of my order.

Nah there was someone in the last thread whose friend had ordered £800 worth of stuff and got it all. Its just luck of when and where they are dispatched from I think.

My order all arrived today. I didn’t go mad either - just the ysl stuff (perfume and makeup) and a few other items from my basket. Got a fantastic deal but I still spent quite a bit. My order wasn’t despatched until Thursday (by Royal Mail) so they had plenty of time to cancel it if they wanted to. Everything was very securely packed in bubble wrap and not damaged at all. Shocked at how many people have received broken items. It does make you wonder if it was intentional. But surely they would have been better to cancel the orders than send stuff out broken as I would have completely understood a cancellation but receiving broken goods would put me off ordering in future.