DLA wait times part 21… (2023)

[Mummyrach13]

Following on from part 19 as it will soon be full! 😊

19/07 here! Currently on hold, went to a DM yesterday so hoping it’s been looked at x

Amazing. Am so happy for you x

can anyone advise current wait times ? 30 mins so far x

Long time lurker, first time poster.

Scan date - 19/07
Last text - 09/10
London

On hold today for 1 hour + 20 mins, to be told my claim is with a DM… but has been since Friday 10 Nov 🤯😭

Is it normal to be with a DM for 11 days?

I was on hold for nearly an hour & half at 1am

@Everyone anyone know how to update uc? I know it’s been said before. Sorry thought I’d screen shorted it

@Rebeccanew @Sskanf STILL no idea on decline or not?? On hold now, praying for an answer today x

Does anyone know if you get back pay from UC if you claim carers allowance or would I just get the back pay from carers allowance?

@Clairexdx here u go hun x

@Mummyof5kiddos yes you can, you need to change your circumstances on UC then put a note on your journal asking for it to be backdated from award date x

Hi all,

found this thread a few days ago so been reading.

my scan date is 19/07.
texts on 25/9 & 16/10
& 2 letters

last rang Fri 17th & still wasn’t with a DM. Will ring again this Friday if nothing.

good luck everyone still waiting 😫

@Asdmummyhere thank you I’ve done the UC update thing today and they’ve replied but I’ve now decided I’m going to claim carers allowance so didn’t know if I would get any back pay for uc aswell as the back pay for carers allowance, my uc award seems to be the same amount even with the disability element on it if I claim carers allowance so I’m about confused

@Mummyof5kiddos carers allowance is taken £-£ off your UC as it's classed as income. When you get backdated from carers allowance it will mean you have been overpaid by UC for the past few months and will have to pay it back. You don't have to pay it back in one lump some they will take it gradually through your UC payments. You can still get your backdated disabled element and carers element through UC. This shouldn't affect your award as it's monies owed to you from dwp. Hope this helps x

@MangoPepsiLover i called yesterday and it was with DM and called today and the decision was made yesterday, I would think it you call tomorrow your get a decision

@Mummyof5kiddos I can't call tomorrow due to working in the office (was supposed to be there today but managed to get out of it) if i've heard nothing by Monday I'll try again

@Asdmummyhere thank you so much that makes so much sense, you’ve explained that really well thank you ☺️

Pics below:)

@Keddie can't believe your still waiting irs ridiculous and unfair the wait time

If payment was issued today would we get it fri? X

Called today, decision was made today HRC! Scan date 20/7.. good luck everyone else!

Hey everyone again , hope you don't mind me joining this new thread. Just wondering has anyone else had this response from UC after updating them about DLA? I called them and they have given me an appointment for next week to take my son's award letter in which is fine. The woman on the phone made me really worried cos she said that's it's unusual for them not to be able to verify it and she didn't know how it had happened! Which of course set my anxiety spiralling 🙃 everyone on here is very helpful so I thought it was worth asking if any of you have had the same thing happen? Hoping it's just one of those things and not some kind of issue with my son's claim. I did try to call DLA just to check and stop myself worrying but of course I couldn't get through. Got cut off about 5 times 🤦🏻‍♀️ picture attached is a screenshot of my UC message. I've obviously blotted my son's name out for privacy. Sorry for the long message but if you read it all then thank you 😊

@Cheesywiggles how strange! That usually happens when the award date and/or the award rate has been entered incorrectly and the details you’ve given aren’t adding up with the system. As you have the award letter I’m guessing you just input the details from the letter onto your UC claim?

It’s also annoying that they’ve set up an appointment for you to go to the centre. Are they not able to let you upload a document via PDF so you don’t have to make the journey in person?

Only other thing I can think of is say your child has a double barrel name and it’s that way on your UC claim. If the DLA award doesn’t include the hyphen then it messes up the system as it’s quite sensitive. I had that with both of my children, could it be that? Seems like it’ll be a simple fix though so try not to stress!:)

@Clairexdx my decision was made yesterday and she told me thu/fri would receive payment

@Sskanf Yes, I got that letter with same wording as in I am entitled to the change ( that beinh the elements I requested, carers and Disability ) and then it stated you have already been paid £xxx. That is just the ‘normal’ UC you have received from the DLA claim date. It should say under it how much they owe you now and that is the back pay. I got the letter on the journal yesterday and was told will be in the bank tomorrow. If you got it today then you should have it in the bank by Thursday I’d imagine.

@Jude82 how long did your uc take? Mine will have to go to debt management as i owe them from carers allowance back in March. But will get the rest back

@MinnieL thank you for your reply, that's basically what the lady said on the phone about things not adding up. She ran through all the details with me to check they were all correct and they were, that's why she was confused. It's got me really worried that his claim has been stopped or something without me knowing. I don't even know if that can happen? He only got awarded last week!
No unfortunately they won't let me , I did ask but it's cos it has to be certified by a member of staff at the job centre.
No we don't have a double barrel name so can't be that either. I really don't get it tbh.
I'll try not to , thank you xxx