Hey, yea, it had it's better times, I have just had a great conversation with a man from Train line.
I ordered tickets last weekend and had to pay for next day delivery as apparently they couldn't confirm it would be delivered before yesterday. Needless to say, it was not delivered.
Here is the conversation -
I explained I had ordered tickets for the 13th, paid £21.20 due to delivery when the trip is £12.20.
He said that there was an attempt for them to be delivered on the 8th, I have said there was not, I was in all day, he said the royal mail left a red note. I said they did not.
I said that I need to the tickets tomorrow and the post offices are shit now, He said that he can do a refund of £2, I said no, I paid £21.20 due to delivery charge. He said that he could refund £9, I said no, I want it all back. He said he can make arrangements for replacement tickets and they will be sent on Monday, I said no, I am in need of them tomorrow, he said to go to my local post office to try to collect them, I said no, I would need the red card that the royal mail said they delivered but it was not left so I cannot and plus, it is outside of working hours now so will not be able to get them till Monday, he said that would be fine, I said no, I need them tomorrow!!!! Ahhhhh he then said that he could make arrangements for them to be collected from the ticket machine, I asked if I would need the card, he said no, he put me on hold, he then came back and said that he could only send them and that would happen for Monday.
I asked him if he had my booking in front of him, he said he had, I asked him what date the tickets were for, he said the 13th, I asked him when the 13th was, he said tomorrow, I asked him therefore what the point was of me getting the tickets for Monday, he said so I could travel!!! Ahhhhhhhhh I took his name and I am making a complaint! He told me his name was Mr Smith(Um Ok!!!!)
Rhh, rant over!!
penguin I didn't burn myself, but thanks for the concern.
green any news?
x