To Be Annoyed at Sainsbury’s

[Rhodora]

Tried to place an online order from Sainsbury’s for Friday and tried to add 1lt of gin to the order. I tried to place the order for delivery between 10am and 11am as I live in Scotland. A message came up saying I would need to change my delivery slot as they cannot deliver alcohol in Scotland before 10am but as far as I was aware 10am-11am was not before 10am. I have now booked it for 11am-12pm. I have work on Friday which means leaving the house at 12.20pm so now I can only hope they deliver on time as half the time they are late. I get paid on Friday hence getting the shopping delivered then.

Couldn’t you just remove the gin from the order and get it in a shop on your way back from work / another day?

Unfortunately alcohol cannot be bought after 10pm either and I finish work late on Friday. I have now asked DH for £10 so I can get the shopping delivered tomorrow instead as I can just cover it without the £10 but that will cover me incase they can’t deliver something and swap it for a more expensive product. Still annoyed though that 10am-11am is before 10 in the morning.

Was the gin essential?

It'll be in case the order comes early/the system will read 10:00am ad not AFTER 10:00am

What has £10 got to do with anything? And can't your DH just pick up the gin?

This has always confused me about Sainsbury’s delivery as I have come up against the 10am cut off. I wonder if it’s to cover themselves if they happen to be a few minutes early, or it’s a technicality. In saying that, I use them every week and they are always on time. Though that might be because I live 10 minutes from the store.

Is the gin really that important.
If you can't manage without it then you've got a problem.

It’s because they run your order through the till when it’s picked and send you a receipt. Legally they cannot put alcohol through the till at that time as it counts as a sale which is illegal. Blame the daft law.

Yes they should have delivered it as it was 10am the slot started. Must be a glitch.

If you are to receive it between 10 and 11 then it will quite possibly be processed before 10am, thus the gin cannot be included. I don't see how you can be annoyed at a shop for following legal guidelines tbh.

Rude and unnecessary

They can’t as they run the sale when it’s picked (that’s why you get your receipt a few hours before) they cannot add alcohol to the sake as it occurs pre 10am and they have then broken the law by making an alcohol sale pre 10am. I think the tills won’t even let it go through.

No glitch. The shopping is picked, processed and checked out before 10am.

If she couldn't manage without the gin, she would probably be more on top of maintaining a decent supply. Why shouldn't she look forward to a drink at the weekend? I look forward to my weekly treat of a couple of glasses of wine on a Friday night, and would be annoyed if the system, not the law, was denying me the chance to get it at my convenience.

Mmm gin. God I hate pleasure ruiners.

I detest gin these days, but don't begrudge anyone who enjoys it. Unfortunately Sainsbobs aren't doing anything wrong by not including it on a 10am to 11am slot, as it will likely be processed before the allowed selling time of 10am.

Do you think they should change their rules for u!

Apologies if you think that.
It's annoying - but not exactly important.
Iceland delivered me the wrong flavour crisps once. Annoying to me but I didn't start a thread on Mumsnet about it because it was just crisps.
I like crisps - but I don't NEED crisps.

Could you have stuck with the earlier slot, cancel the gin, then buy a bottle on your way to work after the delivery? I know that’s a hassle.

Have you looked on Amazon? Sometimes bottles of alcohol are cheaper on there, so you could buy it that way if you want it delivering?

I had this with an Asda order which was a later (lunchtime) slot, so well after legal selling time, but had been picked early and they couldn’t “sell” wine. It was annoying as I had friends coming round that night, but there was plenty of time to go to the shop so all okay in the end.

At the time I lived alone in a flat, with no car, so online deliveries for bulky stuff were my norm.

Its this - In order for them to deliver at 10am,, the transaction is done earlier in the day and they cant add Gin to it - Simples

It's not the company, it's the law. Just get it when it's legally allowed.

If they substitute with a more expensive product they don’t charge you the extra FYI

(Misses the point of the thread)

Yes the 10-11 slot always excluded alcohol as they have to run everything through the till before 10am to start the deliveries from 10am.
I used to do click and collect 10-11 and it was always late coming to the collection area because it couldn't physically go through the till before this. It's the Scottish licensing rules so not a lot you can do

If they sub a product for something that costs more, you dont pay extra it'll still be original cost

I hardly think it’s an issue though, I mean it’s irritating to get a delivery and have to go to the shop as well.

Its a silly rule OP.