I had a really disappointing stay at a hotel about 10 years ago. When I complained to the manager, she was really apologetic and offered me a complimentary 3 night stay as a gesture of goodwill and to give them the opportunity to show me the usual quality of their product.
For various reasons, I never went back to her to arrange the complimentary stay.
AIBU to contact her now after 10 years to redeem my freebie? If so, how should I word the email request? I’ve checked that the same manager is still in charge at the hotel.