To request my complimentary stay after all these years

[ElsieandMavis]

I had a really disappointing stay at a hotel about 10 years ago. When I complained to the manager, she was really apologetic and offered me a complimentary 3 night stay as a gesture of goodwill and to give them the opportunity to show me the usual quality of their product.

For various reasons, I never went back to her to arrange the complimentary stay.

AIBU to contact her now after 10 years to redeem my freebie? If so, how should I word the email request? I’ve checked that the same manager is still in charge at the hotel.

I work in a position where I sometimes offer similar kinds of things. Often people come back within a year or two. If someone came back after a decade I'd definitely think they were a cheeky fucker, but if I'd not included an end date I'd more than likely still honour it.

No the manager is still there, as she said.

Shes never been able to move on. Never felt she could leave. Because one day, she might come back. The Woman Of The Three Night Freebie. She haunts her dreams and torments her days.

In that case, it would be wrong not to.

Worth trying but anything pre covid doesn't seem to be viable anymore. X

Pre Covid?! This is practically pre- The Black Death

If you don’t ask you don’t get. Just say, “this was offered 10 years ago I guess it’s probably not valid but I wanted to check if I can use it..” or something along those lines. A quick email to somewhere you’ve never been for a quick answer. It’s not going to hurt anyone

I was really impressed with her customer service when I raised the issues. She was genuinely apologetic and keen to resolve the problems so they didn’t happen again.

🤣🤣🤣🤣

Omg.
If this is real...!
Ok, so I think you should accept you missed the boat and that's on you.
Have a small ceremony to acknowledge the freebie you could have had but didn't, acknowledge your disappointment over the missed opportunity and maybe light a candle.

But suspect the warmth may have gone out of this good will gesture given the economic climate which determined her overheads and financial footing at the time has likely altered beyond all recognition (maybe considering this will help you let go and move on). 😁

I don’t like this advice. I want my free stay.

Is the hotel still owned by the same people?

This has got to be a reverse.

Yes, it’s a big chain of venues.

It’s not, I’m obviously just a CF.

A chain? Then go for it! They can only say no.

Genius response.

Horrendously cringeworthy to get back in touch after 10 years to try and claim a freebie, but if you feel you can survive the embarrassment, by all means go ahead and report back with the answer for our enjoyment.

I think you’ve left it a bit late

If you've not returned in the last 10 years I can't imagine that they'll entertain you. After all that's the main purpose of making you the offer (repeat business)

That said, if you don't ask you don't get.

Just reply to the email asking to book it and make no mention of the original date. They can only say no.

I think most of you are just jealous that I’ve got a freebie ….

what @LookAtThatCritter said. There’s no end date and time does fly by - Harmon asking but if they say no, then I’d take it on the chin.

Had. You had a freebie . You left it too long 🤣

Betcha a three night hotel stay that you don't.

Go for it then, it's the only way - scratch the itch.