I watched the 8 minute clip a couple of days ago - had a little binge-watch of both Kim and Coleen, to judge their general affect.
I still think that CN got her just deserts. KW seems more aggressive than she actually is, partly because she is a big lady with a very severe hairstyle, but I don't think she was excessively aggressive in the LW clip. From my perspective it was the LW team who caused all of the trouble.
PPs have said that KW came out "aggressive" - well,
- she entered to "demonic" music from Carmen Burana - not a good start for her - it really set the tone.
- she had been told that Coleen was going to speak first and apologise - when CN just sat and looked at her, KW did what many of us would do in a similar situation - asked what CN had to say to her.
Then of course, there were the snidey remarks and "Why are you so angry" etc - well, I would have been angry in her situation and so would most people. I didn't know much about either of them before this fiasco, but now I have watched both online - and KW seems to be very pleasant and reasonable most of the time, and CN seems to be unpleasant and judgemental.
I don't doubt that KW has faults - her long-time TV partner doesn't socialise with her at all, as I understand it - but I've also not heard much good about CN from those who claim to have worked with her, and there has been no showbiz defence of her behaviour, which speaks volumes.
I'm not going to waste any pity on CN. If KW is as bad as some posters seem to think, she will drop herself in the mire sooner or later - but she has been very badly treated and in this instance is in the right.