To take the body lotion and soap from a £250 a night hotel? They have asked for it back!!!

[mum2sons]

DH and I spent our wedding anniversary in a v expensive boutique hotel. I took the body lotion and soap home as I usually would do (sad, but I get v excited about these things!)Yesterday we received a letter from the hotel asking for us to send the 2 items back for the future enjoyment of guests!!! Talk about humiliation! Looking forward to MNetters views

OhOh an idea for a feature[lightbulb emoticon]

Kimi

They have been named and shamed as Strattons in Swaffham, Norfolk.

I don't agree at all that is it unhygienic! And I think big refillable bottles are nicer than wasteful miniatures. HOWEVER, charging someone £250 and then writing mean letters afterwards is dreadfu.

oh things like this so wind up... anyone got any empty plastic bottles to send to this hotel ??

Off you go, Carmenere!!!

Carmenere

Just remember who your friends are.

I agree with Aloha.

I used to work for a large worldwide hotel chain pre DS and I can tell you taht the cost of the room to the hotel was probably about £8, so thats £242 profit! Thats factoring in energy, staff, laundry and toiletrie costs.. Hotels get massive discounts on posh toiletries so to send you this letter is appalling, to be honest it probably cost them more in staff time, paper and postage than the cost of the products!
My hotel only ever used to send letters like this to people when they had totally trashed a room and then that was only to recoup the cost of specialist cleaners.
Im appauled at their lack of customer service. If I was you I'd ignore the letter they cant prove you took anything and if they persue it more then they are even more foolish than I thought.

when do you refill them though?

after every visit?

and do you keep the stuff inside them?

sorry about some of the spelling, been up all night with sick DS

Yes, I assume they are refilled after every vist and the stuff inside is kept. Why wouldn't it be? It doesn't get dirty inside the bottle!

ENTP

Whether it is £8 pound or £80 pound I think the letter was most unprofessional.

i dont believe op at all. i have stayed in many a top hotel and never received anything despite having accidentally taken lovely wooden hangars that dhs jkts were on.

hi to you to entp

who are you?

I just feel that they should factor in a margin of error for these things and not embarass their clients.

hermykne, you think the hotel never sent a letter?

Right I really must go and finish tidying the house.

Bloody MN, bloody thread.

oh okay

I like being isolated anyway

I don't want anyone to think I'm part of this shower

ENTp shockingly it really is around that amount. If the hotel is an independent it may be a bit more than that but not much.

Shower .........................Soap very good Cappo.

I've got an empty fairy liquid bottle in my recyling - m2s would you like me to send it to them, I'll put soap in - OMG how childish am I LOL