To take the body lotion and soap from a £250 a night hotel? They have asked for it back!!!

[mum2sons]

DH and I spent our wedding anniversary in a v expensive boutique hotel. I took the body lotion and soap home as I usually would do (sad, but I get v excited about these things!)Yesterday we received a letter from the hotel asking for us to send the 2 items back for the future enjoyment of guests!!! Talk about humiliation! Looking forward to MNetters views

Sorry LGJ missed that bit.
Makes note not to ever stay there.

They did have a sort of hotel book with info in but we didnt read that!

As I say, I could not fault the hotel, or the time we spent there.
It is this stupid letter that has ruined it.

This is absolutely true! Here is a copy of what i have just written back to them:

Dear Sir / Madam

Enclosed are the body lotion and hand soap you have requested back.
May I suggest that to save future guests from this kind of excruciating embarrassment that you make it clear that the bathroom soaps are not to be taken.

Yours sincerely

ENTP - but hotels normally include toiletries in the room rates. If you plan to harrass your customers you do need to make it very clear if your policies are different to everyone else's.

You should add in your letter that the letter spoiled your experience of Strattons and you planned to use the hotel for corporate entertaining in future but will now not be doing so. They should know these things for their own benefit.

I can't see how the room cost is 8.00

it doesn't make sense and hospitality is one of the hardest businesses to make money in

I would find it more believable if they only made 8.00 profit on the room

Don't send them a thing back!

Bother paying postage after you paid them £250 for a night and then they reward you with harrassing letters about a couple of plastic bottles.

I don't think so!

They've not answered my email.

I told them that it had come to my attention their 'green' policy involved harrassing customers after their visit and found this of concern, given we are looking at visiting the area.

And that I would like to know how they mean to rectify such shocking oversights of professionalism.

zippitoes, maybe it is just from my experiences in a big chain but it is true. The profit for the room will get reduced as other costs to the hotel are factored in such as other departments wages, other overheads etc so overall profit will be lower.

Most people are shocked when I tell them about room costs, just goes to show how much a rip off most hotels are

Haven't read all the posts since I was last here. BUt was wondering how they worded their letter?

Mum2Sons, I would make a point about it being unhygenic to reuse soaps. There is no way I would pay £250 to rub scrotom droppings from some random stranger over my bits.

Outrageous, it really is.

I think you should tear up that letter to them and put it in the bin, mum.

We'll draft you a better one right here .

Oh I didn't read that it was a hand dispenser soap. Even so they are still tight fisted rip off merchants.

Thats right near my aunty. Shame as now I have two reasons to avoid the area!

i haven't read the whole thread but would like to ask - are you all mental? it's stealing. you can't just take a refillable pump dispenser cos you fancy it. the OP could have asked one of the staff if she wanted to know if it was included in the price. and as for second-hand, you're all crackers, you surely don't think that hotels throw the toiletries out after every guest.

I think complaining to a company on behalf of another MNer after they have started a thread to let off steam about them is ruddy awful

I would be mortified if I was the OP

she said she had considered staying there again - they will know perfectly well who has got you all to complain about them

Next time I come on and moan about my MIL are you going to email her and complain as well?

Tbh, I wouldn't send the stuff back. Write to them stating how shocked and humiliated you were to receive their letter and that, in accordance with their green policy, you will not return the plastic bottles due to the cost, etc, but, if they care to provide you with evidence of how much it would cost to replace said plastic bottles, you will forward a cheque. Do also point out that you were planning to return with work colleagues for a long weekend, but now feel that any enjoyment experienced in their hotel has been tainted by their policy of pursuing the return of plastic bottles and therefore will be choosing another hotel.

I agree aitch....the hotel is a green hotel and these were full size bottles! Imagine how much it would cost to have to buy them every time someone nicked them.

There are some heated things on MN today and I am off to the sun!

OI FRANNY...GET OFF THE POOTER AND GO AND BUY A SKIRT FROM TESCO!!!

er - am I the only one who thinks that the OP is the one out of order here. She didn't take a bar of soap and sachet of shampoo. She took the permanent nice dispenser bottles. They obviously weren't 'consumables'.

I mean you'd use the loo paper but it doesn't give you the right to steal the loo roll holder too, does it?

not the only one, shimmy, but we are clearly part of a select group... of Sane People.

LOL collision

I may yet do that