She is totally incompetent and very rude, the insistance on whether someone had lost a limb was ridiculous and she must know that guy was never going to be able to give her that info. for exactly the reason he gave. The trouble is she comes over as aggressive and rude she interrupts and shouts people down and you instantly start sympathising with the person on the receiving end.
In fact in amongst all her posturing there was a valid question which she asked and which many people had also been asking themselves - 'why is it necessary to upgrade safety measures, when surely they ought to be at the very highest level already.' But it was lost because she is completely inept and mistakenly equates shouting, interrupting and being rude with incisive interviewing.