To ask for delivery cost to be refunded *title edited by MNHQ at OP's request*

[Elfina]

My Waitrose delivery is 2.5 hours late. The did call to tell me a couple of hours before it was due, but also said that it might be on time as they were planning on coming straight to me. This meant that I couldn't go out before it was due, our lunch was in the order, not the end of the world, but running low. The most annoying thing is that I now have a cranky toddler as I don't want to try and put her down for a nap because they could rock up at any time.

Basically, my Sunday has been a bit screwed, and following the initial call, I've had to chase them to find out what's happening.

Should I ask for a voucher, do you think, or AIBU?!

I also think YABU. I'd still put toddler down for nap though, why not? In case they ring bell or something?

why can't you let your toddler nap ? There could be all sorts of reasons for the delay and at least they did call

have called them back and asked for an estimated time - if they said they would be with you first and 2.5 hours later you are waiting ...

it's not unreasonable to want a delivery on time but you could have given them a new time and gone out/put your child down for a nap

it would be a nice gesture on their part but yabu to expect it

Compensation for them running a couple of hours late with your shopping? It's not the end of the world, is it? Cannot stand this compo culture we live in.

Not understanding why toddler can't nap?!

Call them and just explain that it's been disappointing. Ask them for a reason, they should be able to explain why. They will probably offer you something, we do this whenever Tesco leave us waiting.

Yabu
There is no reason why you couldn't put your toddler down for a nap

I would expect a gesture of some sorts for the delay. If they've indicated some sort of time then they should stick to it.

Compensation? Some people are on the make all the time these days.

YABU.

They'll offer something; no need to go in all guns blazing or overstating the inconvenience. Waitrose are nice like that.

YABU. No.

This has got to be a wind up

I'm going to go against the consensus and say YANBU.

They aren't a mate dropping something off as a favour that you should be grateful for.

You have PAID to have your shopping delivered at a time that works for you. That is the service they offer and charge you for. They haven't provided the FULL service (delivery at a specified time) so I would be asking for my delivery charge to be refunded.

I wouldn't expect to pay in full for 50% of any other service, and I don't understand why people think this is different?

They took payment to fulfil a two part contract, to deliver your shopping and to do so at a specific time. They haven't done both so why should you pay for the part of the service you have not received?

At toddler not able to nap! You'll be telling us next you've not been able to have a wee as well!

I know it's annoying, but I would be embarrassed to ask for compensation tbh. If you paid for delivery you should get that cost refunded anyway but I wouldn't ask for anything else.

People have some very low expectations

I'm bemused by people who claim to hate the compensation culture. In this situation, if the Waitrose person included a voucher in the delivery, would you virtuously return it or refuse to use it? If your child received life-changing injuries due to someone else's negligence, would you refuse to claim damages from that person's insurance because it would be supporting the compensation culture?

Being offered a voucher by way of an apology and to maintain custom is different to demanding compensation.

FFS. Get a fucking life.

Can't put her down for a nap because she takes about 45 mins to get to sleep, and if I move, we have to start all over again.

I think compensation was the wrong word. I mean a voucher to refund delivery. I feel annoyed that we've been in all day, and they're still not here. Like someone said further up the thread, I have paid for a service, and I don't think I've really got that.

Jesus wept.

Icimoi

You can't be comparing a late supermarket delivery with life threatening injuries surely???