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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To ask for delivery cost to be refunded *title edited by MNHQ at OP's request*

113 replies

Elfina · 16/11/2014 13:43

My Waitrose delivery is 2.5 hours late. The did call to tell me a couple of hours before it was due, but also said that it might be on time as they were planning on coming straight to me. This meant that I couldn't go out before it was due, our lunch was in the order, not the end of the world, but running low. The most annoying thing is that I now have a cranky toddler as I don't want to try and put her down for a nap because they could rock up at any time.

Basically, my Sunday has been a bit screwed, and following the initial call, I've had to chase them to find out what's happening.

Should I ask for a voucher, do you think, or AIBU?!

OP posts:
Musicaltheatremum · 16/11/2014 14:23

Sainsburys automatically refund when they are over your allotted 1 hour slot so you may get something automatically.

LuckyLopez · 16/11/2014 14:26

Really? I just don't get how people end up in these situations with toddlers, I'm sorry I just don't. And before you all go epic on me, yes I have three children but I've also CM dozens of toddlers. It's just bizarre and unnecessary.

WorraLiberty · 16/11/2014 14:27

It's unfortunate when these things happen but they are not responsible for your toddlers sleeping habits, or your food supply running low.

I wouldn't ask for a voucher but I would accept one if offered.

ghostyslovesheep · 16/11/2014 14:27

Elfina in the 3 hours you have been waiting have you phoned them for an update or to say do not come between x + y as my child will be sleeping or I am going out?

That may be one solution - yanbu to expect them to refund delivery - I agree but they don't know your child takes 45 mins to go to sleep

insancerre · 16/11/2014 14:29

45 minutes to get to sleep?
Are you sure she really needs one if its taking that long?

MassaAttack · 16/11/2014 14:43

It doesn't matter that op has been inconvenienced more than someone else might have been.

The delivery is very late, and Waitrose should (and will) compensate.

Icimoi · 16/11/2014 14:51

The point is that people come out with the "compensation culture" mantra whenever the topic rears its head. But when they do, they never seem to give a straight answer as to whether they are saying they would never ever claim compensation whatever the circumstances. And if they accept that there are some circumstances where they would claim compensation, they never seem capable of saying where the line is drawn.

So far as I'm concerned, the law is perfectly straightforward. If people act negligently or in breach of contract, they (or their insurers) may be required to pay compensation as a result. It's not immoral to expect people to keep to the terms of contracts.

In this situation, Waitrose would obviously be sensible to offer something if it wants to keep OP's custom, and she wouldn't be wrong to accept it.

onadifferentplanet · 16/11/2014 14:56

I thought Waitrose delivery was free?

LadyLuck10 · 16/11/2014 15:05

Amazed that your mind works to immediately think you should be 'compensated'. Quite grabby I would say.

Altinkum · 16/11/2014 15:10

This reply has been deleted

Message withdrawn at poster's request.

ThinkIveBeenHacked · 16/11/2014 15:11

Well its hardly Waitrose fault that your dd has a 45 minute ritual to get her to sleep, so.I wouldnt factor that in when you complain.

These things happen op

ExitPursuedByABear · 16/11/2014 15:14

If your child takes 45 minutes to go down for a nap, she doesn't need a nap imo.

You really have nothing in for lunch?

despairs

Boysandme · 16/11/2014 15:14

Good luck! Waitrose didn't even offer us a voucher when they didn't have our Christmas pre-ordered meat in on Xmas Eve. DH had to go searching round the shop for something for our xmas dinner!

GinGinGin · 16/11/2014 15:15

Slightly OT and not in response to the OP, but re toddlers sleeping - my 2yr old has never napped in a cot - we have tried! She naps on me. So waiting for a delivery would & is inconvenient for me. I wouldn't ask for compo though

BustyDeLaGhetto · 16/11/2014 15:19

Waitrose don't charge for delivery.

xvxvxvxvxvxvxvxv · 16/11/2014 15:19

Yes. Double if the driver asks to use your toilet and then does a poo without taking his shoes off.

Esmum07 · 16/11/2014 15:26

I'd be surprised if you didn't get a bottle of wine or a voucher to be honest. If I were you I would have called earlier to ask where they were.

We had a delivery from Tesco a few weeks ago. The van arrived on time but we realised, as we were unpacking, that a whole section (the chilled stuff) was still on the van. I rang them and they tried to contact the driver but couldn't so they arranged to give me a refund on the items plus a 20 voucher as a sorry for their mistake (which I didn't ask for - I just wanted to see if they could get my stuff back!). Which was fair enough but meant we still had to get the food - a bit inconvenient but not the end of the world. Just as I was getting in the car to go to the shops the van arrived back (literally 15 minutes after I had called), with my stuff!

So I rang the call centre to tell them the stuff had arrived and could they reverse the refund. I was told by the supervisor that they would honour the refund as a way of saying sorry and we could keep the 20 voucher. Their view was they were late with the final items (20 minutes past the alloted time).

So that'll pay for a few treats at Christmas. Thank you Tesco!

The point is you have asked for an alloted time. It's obvious to them that you asked for that time for a reason - whether that is kiddy sleeping or you going to work is beside the point. So is whether you have paid for it. Nowhere does 'free' delivery. They add it to the cost of the groceries. So I think you should have something - even just a box of chocs - for the inconvenience.

And it's not compensation - it's good customer relations.

MrsJossNaylor · 16/11/2014 15:31

What a ridiculous nap situation you appear to be in. (completely misses point of thread).

LaydeeC · 16/11/2014 15:37

waitrose were a couple of hours late with a delivery of mine once - offered me a bottle of wine and chap was very apologetic.
no need to be grabby - they will know that they haven't met their usually high service standard and will likely offer you something to say sorry

TheSkiingGardener · 16/11/2014 15:42

I think you should get your delivery fee back.

Of course, since it's Waitrose, that is £0.00

HappyAgainOneDay · 16/11/2014 15:48

onadifferentplant Ooh! Ooh! Is Waitrose delivery really free? For years, I've dragged myself to the shops because I didn't want to pay for delivery.....

LokiBear · 16/11/2014 15:54

You might find that they send one anyway. We placed an online order with tesco a couple of years ago and on the day it was due the driver got caught in horrendous weather conditions (snow) and couldn't get to us. Tesco phoned and apologised, reorganised the delivery for another day and sent us £20 in vouchers.

Regressionconfession · 16/11/2014 15:55

I think you're getting a hard time on here op. I'd hide the thread and enjoy the rest of your Sunday.

foslady · 16/11/2014 15:58

If a free delivery service isn't working for you may I suggest next time you get in the car and. DIY......

ilovesooty · 16/11/2014 16:02

In this situation, Waitrose would obviously be sensible to offer something if it wants to keep OP's custom, and she wouldn't be wrong to accept it

I agree with that. I just wouldn't ask to be compensated.

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