To think that Tesco don't give a monkeys - twin trolley issues
Ilovemyself · 28/05/2013 13:52
I have been having an on and off battle with my local Tesco (the only supermarket without driving 13 miles or so) for a while.
Ever since my twins were born I have struggled with trolleys.
When they needed the reclining seat trolleys, they were always tucked away at the back so I had to pull out 10 or 20 trolleys to get them out. I would the have to clean them as they were always filthy (I did find a manager once and gave him a handful of really manky baby wipes from where I had cleaned one)
Now they are in the normal trolleys, I always struggle to find a twin one. They are normally half way down a row of trolleys because the trolley boys don't seem to have a brain cell and put them there.
I have complained to the store manager and have even been on a customer focus group where I made my feelings known about the trolleys. I was told then ( over a month ago) that trolleys were on order.
Today, after searching the lines of trolleys in the dry storage area, I had to check all of the trolley bays in the car park, in torrential rain. There were none, so I had to put one twin in the seat and the other in the trolley (which I detest as it isn't fair on the next user to have dirty shoes in the bottom of a trolley)
Should I really kick off about this now?
MrsTerryPratchett · 28/05/2013 13:55
One in the seat, one in the trolley is fine. Tins and cans are covered in rat piss and shit anyway in the depot so dirty shoes should be no problem for people.
The real issue is that they know they are the only place for miles and you will shop there, trolleys or no trolleys.
Val007 · 28/05/2013 14:00
How DIRTY are your child's shoes, haha? I never knew there were twins trolleys, to be honest. I don't use the single baby trolleys either, as my son wanted to sleep in it the only time we tried using it and it was uncomfy, of course. I normally shop online or together with my husband.
Bearbehind · 28/05/2013 14:01
I really don't think you can make a fuss about this as there's not really a solution. Even if they put the twin trolleys at the front, what's to stop someone else using it anyway. I have to say I wouldn't notice if my trolley had 2 seats or 1 as I don't use them.
allinatizz · 28/05/2013 14:02
DD2 climbs out of the seats, even when I use the totally inadequate straps.
I totally take your point about the dirty shoes though. Somehow, shoes which might have stepped in dog poo are worse than the dirt that is "already there" in the trolley. Also, the children mess about with the food and stand on it, when they are in the trolley, ime.
Now I put DD2 in the ergo when I am shopping and she is fine up there. Maybe one in a backpack/erg/sling and one in a normal seat? Although I agree the shop should cater for all its customers, it's difficult to keep everyone happy. Sometimes I have used a twin trolley for DD1 and DD2 together (4 and 20 months) to keep them both out of trouble.
TheBigJessie · 28/05/2013 14:04
A supermarket near me has lots of twin toddler trolleys, and a special line for them.
Unfortunately, SELFISH FUCKING BASTARDS can't be bothered to walk and extra five feet, when they return their own trolley, and block them off with standard trolleys.
I once carefully got all the twin trolleys out from behind the 15 other trolleys that had been put in front of them.
When I came out of the supermarket, barely half an hour later, it was exactly the same as it had been to start with. Twin trolleys blocked off.
josiejay · 28/05/2013 14:04
I personally wouldn't put a toddler in a trolley other than in the seat because I've seen a little girl stand up in one and fall out while her mum had her back turned getting something off the shelf, it was a really nasty fall. Have you complained to the head office about the trolley situation or just locally?
bigbluebus · 28/05/2013 14:11
YANBU to think that Tesco don't give a s*, because they don't. I too live in an area, where until recently Tesco was the only supermarket for miles around, so customers had no choice. Tesco took advantage of that fact and didn't give two hoots about their customers.
Now that another big supermarket has opened recently up the road, the staff in Tescos are noticeably falling over themselves to be helpful. I very rarely go in there now, but last time I went in with DD (who is a wheelchair user) the supervisor opened a till up especially for us - then quickly closed it again afterwards. Made me laugh. When I complained, in writing, about the fact that they had put more parent and child spaces in, when what they desparately needed was more disabled spaces, I didn't even get a response .
You are lucky to find the 'specialist' trollies in the trolley bay at all - they are usually in one of the trolley parks somewhere random in the car park, or in use by another customer.
BrianButterfield · 28/05/2013 14:13
I don't think people putting trolleys back randomly are selfish or bastards - to be honest it's never occurred to me in most places that there are certain areas for certain trolleys. My local Morrison's has special trolleys in the entrance under cover so they do get attended to and sorted regularly but in the car park you just put them in whatever trolley shelter you want as far as I can tell.
CandidaDoyle · 28/05/2013 14:17
This reply has been deleted
Message withdrawn at poster's request.
Trapper · 28/05/2013 14:17
You can 'really kick off' by all means, but the supermarket are there to sell food, not to provide the perfect trolley for your specific circumstances. You are unlikely to achieve anything apart from an increase in blood pressure. Try online shopping or shopping with partner/friend.
TheBigJessie · 28/05/2013 14:18
^Online shopping. Can't believe you even contemplate going with twins! Going with one baby is bad enough.
Trust me. You'll save more than £4 in the delivery charge by saving your sanity.^
When they're in a trolley pointing at things, that means they're not taking something apart at home though!
Ilovemyself · 28/05/2013 14:34
The twins love going shopping and they are not any trouble so it is a shame it is always a bun fight with the trolleys.
And Trapper are you for real? Part of the service they offer is providing trolleys for their customers. The comment that Morrisons only have twin ones is a good one, and one I suggested in my email to Tesco HO earlier. It shows poor customer service to alienate your customers.
We would rather do the shopping in the store as it is a trip out for the twins and we see people we wouldn't necessarily see. The staff also love to see the twins lol.
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