To think that Tesco don't give a monkeys - twin trolley issues

[Ilovemyself]

I have been having an on and off battle with my local Tesco (the only supermarket without driving 13 miles or so) for a while.

Ever since my twins were born I have struggled with trolleys.

When they needed the reclining seat trolleys, they were always tucked away at the back so I had to pull out 10 or 20 trolleys to get them out. I would the have to clean them as they were always filthy (I did find a manager once and gave him a handful of really manky baby wipes from where I had cleaned one)

Now they are in the normal trolleys, I always struggle to find a twin one. They are normally half way down a row of trolleys because the trolley boys don't seem to have a brain cell and put them there.

I have complained to the store manager and have even been on a customer focus group where I made my feelings known about the trolleys. I was told then ( over a month ago) that trolleys were on order.

Today, after searching the lines of trolleys in the dry storage area, I had to check all of the trolley bays in the car park, in torrential rain. There were none, so I had to put one twin in the seat and the other in the trolley (which I detest as it isn't fair on the next user to have dirty shoes in the bottom of a trolley)

Should I really kick off about this now?

Wow. Good luck then. .

Back when I were a lass...

YABU to think tesco give a shiny shit about anything but their profits.

Worst supermarket ever.

But where is that 0.7 of a child meant to sit?

1.7 rounds up to 2, given you can only have whole numbers of children.

Don't worry Ilove - no offence taken, I know what it's like...! Mine are 35 and 39 now, but some memories don't fade..!!

having only twin trolleys is not a perfect solution as they are very neat for bigger toddlers. I struggled getting ds's legs in and out of twin trolleys when he was a bit bigger.

A twin trolley doesn't have that much more metal and another cheap plastic seat, plus Tesco will have negotiated a single supplier for all its stores and then beaten down the price. I doubt they are marginally a lot more expensive than a single one.

I think this is just one of those things. Sometimes it all falls into place when you go shopping sometimes it doesn't.

Double seat trolleys are bigger and more cumbersome I can see why not everyone would want to push one if they don't need it.

I think their head office will laugh if you have said 'the obvious choice is to replace singles with twins' How entitled is that?

The 'obvious choice' is for you to look for or ask someone to find one of the twin trolleys which they already provide but which aren't always placed directly under your nose when you get there.

If you go through every stage in life making such a mountain out of a molehill you'll end up bursting a blood vessel!

Erm you sound a teeny bit obsessed with this nonissue !
Get an online delivery for most of your shopping and pop in and get some fresh bits with your double buggy and a basket .
Sorted !

Could you not just ask a member of staff to find you a trolley? I'm sure they would oblige. And I don't think that calling the trolley collectors names is very helpful considering the vast majority of trolleys are returned to the bays by customers.

It's not a few families though. Thinking about all the people I know well who have children, all have an age gap requiring a twin trolley.

Most shoppers have either no children or children who do not require a seat sostores should really provide most trolleys with no seats at all.

I had the same problem at Tesco when I did the odd shop there with the DTs. But customer service got one of the guys out to get me a trolley so not all bad. Sainsburys is just as bad for them, Asda is definitely the best in our town.

The reason it was the odd shop is because I do the main shop online and have it delivered.

Tescos are a business. This.means they want to make the most profit for the least spend. I am fairly sure they would have thought about this. They will base their decision on how many people need a specific trolley, economies of scale make a Bespoke trolley more expensive. So, if 10000 customers shop in Tesco requiring a one seat trolley and 4 customers require a twin seat trolley, then they will focus their purchases on one seat trollies. Its not rocket science.

It's worth raising the issue.

It's not just supermarkets though. I tool DS to b&q to buy fence posts. Clearly people don't shop on their own with a toddler for anything substantive.
I ended up with a supermarket type trolley to keep DS safe with 8 fence posts wedged in it. Impossible to steer with a high risk of impaling other customers.
Should anybody need to know, 8 fence posts require 2 stone of toddler ballast to stop the trolley tipping over.

Not sure you can shop in b&q with twins if you want them in seats in a trolley.

I'm loving all the 'just go to customer services' comments.

Yes, that's really simple to do, when you can just hoik ONE baby out of your car and carry it into the shop with you.

When you have two that means setting up a double buggy, getting them both out of the car and strapping them in, going into the shop, standing in a queue for customer servies, waiting for them to be arsed to deal with anything get you a trolley, taking the empty trolley AND buggy back to your car, putting the twins in the trolley, the buggy back in the car... and now, finally, now you're ready to start shopping.

And if your twins aren't screaming by that point, I would be.

And if you were a major retailer and could see the amount of nappies/formula/wipes/blueberries/ricecakes/gin we get through as a family with twins, you'd want to do everything in your power to have me shoppingin your supermarket.

Actually arethere, you should include spend per head in that calculation. I know that my shop is way higher than that of a single person or couple, if you multiply that over a number of years it is a substantial difference. Whilst I only need a twin trolley for a number of years, the goodwill built up will add on a few more. Getting in a couple of twin trolleys, which will be used by others actually sounds like quite a good deal.

I don't shop at Morrisons where I live as they don't have many twin trolleys and those that do have, don't have belts in, to get the belts I needed to go to customer service who couldn't find two belts for my twins. Needless to say, Tesco get my custom and will continue to do so.

Tesco are a business, they will include spend per head in their calculations against a one off cost of a twin trolley or two. Its not rocket science.

April what do you think should happen- a parent and child space should always be available right beside the trolley bay which is always brimming with twin trolleys.

Life doesn't work like that, if you have young children things are awkward, then they get older and that particular issue isn't a problem anymore but something else is.

There are alternatives- one of which is Internet shopping.

Um, I think the people who spend all day moving trolleys around should make sure that there are a variety of baby seats next to the parent and child parking, yes.

Whenever I've asked at my local Sainsbo's they've been very happy to help and bring one out to me.

But just a tinsy bit of common sense and putting some of them back there automatically instead of racking every single one of them up in giant lines inside the store would help. Every little helps, apparently.