Evri - delayed parcel. Am I going to receive it??

[Awcw1234]

Ordered a parcel 8 days ago. Evri were meant to deliver it on Friday but they updated the tracking to say the delivery had been delayed and they would try to deliver it the next working day. Today is the next working day and the parcel isn’t out for delivery. Has this happened to anyone else? Did you receive your parcel? I’m worrying they’ve lost it :(

Same 🙄 I have just emailed that CEO email to see if that can shed any light as to where my parcel is!

My parcels still haven't arrived and no further updates. One is refunding and one said they'll send another out due tomorrow but bow been another delay. What is going on?

I've got the same delayed message and it hasn't changed since Sunday.
I had problems with my last delivery and thought it was a one off, now they've even switched off the customer service email and you can't get through to a person on the phone. How are they allowed to get away with this?
They can't be "losing" all these parcels they're ending up somewhere!

I’ve got the “delayed” message since Saturday, still no parcel. Looks like Dh might not get his Christmas present.

Don't lose hope people. I finally received my parcel today. It was the 5th day they'd emailed to say it was coming 'today' and 3 weeks after I'd ordered it. I had totally lost hope!!

Wasn't there a tv show a couple of years ago that showed them auctioning off warehouses of "lost" parcels? I've had them lose 2 now and 2 more are delayed. Others have arrived in the meantime but our courier says its carnage in their warehouse. Both times when I asked my seller to follow up they just refunded me and said it wasn't worth approaching Evri which seemed odd given one item was irreplaceable

Next have refunded me as mine still says delayed. Guess it isn't arriving

@TheHauntedPencilCase I haven't seen the tv program but I know there's loads of people not getting their parcels.

Maybe your seller has just refunded to avoid having to deal with them. That's IF you can get to speak to anyone and even then they're dismissive I've even been lied to.
I just won't buy from anyone that uses them again.
I hope everyone who is waiting for parcels gets them.

I will try and avoid in the future. Its frustrating as I usually buy in store but so many have shut down I find myself ordering more and more online. I am kicking myself though asone of my delayed parcels has a birthday gift in that I could have gone and bought in person.

I know this an old thread but I just wanted to vent a little LOL. Evri are absolutely useless as a delivery company, and if you search online you read of how highly their regarded and what a great reliable service they are. Hahaha I expect that comes from someone high up in their company. Myself and my partner shop online regularly but unfortunately they use Evri. around a week after ordering we receive the usual notification from Evri and I quote. (We have your parcel at our depot and we will let you know when its out for delivery. ) WHY. then does it take them another 3 to 5 days to delivery it. WHY do they hold on to it. The same kind of deliveries if Royal mail are used, are amazingly much faster. And Evri claim to be the best...LOL. I don't think so. Also I might add another issue with evri. Several times I've had notifications that my parcel has been delivered to my local parcel shop. then 5 minutes later another saying we couldnt deliver due to unforeseen circumstances. So off I trot to my parcel shop on the off chance it will be there. Shop keeper knows me well. Tells me Evri indeed turned up with several parcels. mine being one of them. but for some reason took it away again telling the shop keeper..( Oh just put it down as lost. I`ll deliver it another day?) What kind of service are they running? Like I said hopeless as Hermes, Still hopeless as Evri.

It does seem to depend very much on the local courier.

I have parcels delivered regularly to two addresses. Evri are excellent at delivering to the village in Somerset but they are absolutely the last courier in the world I will use if it is the North Wales address. The local FB group there is full of pictures of parcels abandoned on various random doorsteps and other people asking if anyone has their parcel...