@Meha5a - I do hope that people who spoke to the DICT8 reps who phoned round actually had the courage to comment on the quality of dictation, and that DICT8 take notice, but I am not holding my breath. However, the fact that DICT8 phoned (not experienced this before and I have worked for them for about 8 years now) must mean they are having some sort of typist problems - people defecting on mass to Tpro perhaps?
Also, do they not realise that there comes a point when typists take no notice of their feedback as it does not reflect said quality. And as mentioned previously - what is to say the feedback is correct? It is just what the proofreader thinks, so they could be wrong. (And you could be correct!)