To not pay this invoice from nursery?

What's your address??

it would need to go to court.

people can't just send invoices and demand payment and then ruin your credit rating. Just because they've sent you an invoice.. they'd have to take you to court to prove that you owed them the money first.

If you really have no record whatsoever that you can check, you could have problems here. As a matter of law the lapse of two years does not meant the debt is irrecoverable, and if they produce some records showing that they looked after your child on the dates in question and you have nothing to counter that, if they took you to court you would be found liable. It's worth your while to double check your records.

She's already said if they can prove she hasn't paid then she will pay it. But stating she owes it is not evidence. The onus is on the nursery to prove it and they haven't.

The burden is not on the op to trawl through her records to check!

It’s on the nursery to provide evidence that her child was there for the extra days and to show the reconciliation in accounting records between the charges vs what she’s already paid.

I have an electronic calendar/ diary on my phone which I use for appointments more than a couple of weeks out or that are unusual or complex to remember. Otherwise I just remember stuff in my brain. So lunch with Lucy next Thursday at 1pm - not in my diary. Giving blood at 10am on 21st December, in my diary. It means my diary is pretty empty. I used it even less 2 years ago than I do now.

I don't back up WhatsApp and have changed phones so don't have history past my phone change. I've also changed jobs so wouldn't be able to check my work calendar. I don't post on Facebook or Instagram. I couldn't tell you what I was doing 5th April 2023 unless it was a special event.

I'm not sure an ad-hoc nursery day would be in my calendar unless I had a hospital appointment or job interview.

How much is the debt for @PayOrNotToPay? I think this will have a lot to do it they’re hardly going to take court action over a very small sum

Get an AI, Grok is good at this, to help you draft a response explaining that you believe DC wasn't in nursery on those days. I wouldn't raise all the accounting issues. They won't be able to provide evidence and will drop it, but you should respond.

I wouldn't phrase it as 'believe DC wasn't in nursery' because that's a claim they might want her to back up. It's enough to say that she can't remember and wants to see evidence that DC was in nursery. The nursery have the burden of proof and can't make her pay until they provide it.

It’s not too late in law though.

Well they’d be out of time then. But they aren’t just now.

OP hasn’t said she doesn’t believe the child was at nursery that day so why would she say that?

They shouldn't understand GDPR, under GDPR I don't think they should still have your details either unless they have know the whole time you still owes them money - your daughter wasn't there any more so they shouldn't be holding personal data for you or her (your name , email ect all fall under that)

Maybe they got a new accountant who’s trying to fix all the mistake of the previous one

I would want to pay if it my child had attended on the "ad hoc" days .
If they are as poor at accounting as you say in your post, surely you would have noticed they had undercharged you at the time and pointed it out?
Do you have payment records for the time in question,did your DD have set days or did you use the nursery on "ad hoc" days at all?
Id reply asking for evidence of your DD attendance on the days in question and the payment records for clarification.

As it sounds like they've given you specific dates, as a first port of call I'd have a quick look at my messages with my other half on those dates, that should tell you if she was actually with nursery on those dates. Is she wasn't, you can tell them that. If she was, I would ask them to provide copy invoices for the entire period from the first session they are invoicing for until the day she left,.with a full audit of what they've charged you for and what you've paid. My guess is they won't bother as it will cost them far more in time and effort that the charges.

Well he or she needs to come with the evidence then. Either that or just let it go.

You dont know what youvare talking about! They need to keep accounts details until about 2030, and details of your dd until she is 21 for safeguarding

I doubt they'll pursue this given the amount. But legally they have 6 years to invoice you.
So if they can evidence your daughter's attending on those days, you owe the money.

Whether you can or cannot find evidence in your records is irrelevant. If you want more proof you need to ask for theirs.

If it were me and my child did do additional days then I would be inclined to check my previous invoices and have a look through my calendar to ensure I am not ripping anyone off! (My bloody luck of if I did it will likely catch up with me so I probably just put in the time/work to investigate)

Financial records are kept for up to 6 years and safeguarding records are kept until the child turns 25, so it’s a requirement for them to keep personal details after the child has left

Thanks - I didn't know that re safeguarding. Was think of GDPR where personal details can only be held for specific purposes and for no longer than is necessary

GDPR includes the financial records and the safeguarding aspect - the specific purpose includes all other relevant laws.

You don't need consent to store records for a whole host of reasons. I don't mean to be rude, but unless something is your speciality, I'd avoid giving advice about it on the internet.

I think in childcare the GDPR regulations apply for the processing of data - so it needs to be stored securely and you need to allow parents/guardians to view the information you keep. I’m not an expert though. But most nurseries have written policies about how they store and share information