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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To not pay this invoice from nursery?

225 replies

PayOrNotToPay · 12/11/2026 14:27

Bit of background, my DDs old nursery was terrible with invoicing, it was constantly late, not correct, things missing or added that shouldn't have been, free hours not calculated properly etc...

There were a lot of complaints from parents at the time about their accounting and how rubbish it was.

I have recently received an invoice from them for some apparent ad hoc days that DD did and they are chasing me for payment.... However, DD left the nursery 2 years ago, she is in school now, year 1!

They chased me for payment again and have given a couple of vague dates in 2024 when apparently DD was in when she wasn't usually.

AIBU to just ignore this or tell them I'm not paying? I have no idea if she was in those days but this just tallies with how crap they were at proper accounting, 2 years later?! I don't trust them enough to just blindly pay it and I've no way of really checking now after this much time that it's accurate.

AIBU to think sorry after 2 years it's your own fault and they should let it go?

OP posts:
Blueroses99 · 12/11/2026 20:37

ColinISabirthdaycake · 12/11/2026 16:12

I don't have a personal diary either but I could look at my work calendar and it would be easy to go back two years to see if I was on leave or working on the days they've said. But that's as far as I would take it. If they want the money, they need to prove the OP owes it.

I’ve changed jobs this year so I wouldn’t be able to access the work calendar anymore 🤷🏽‍♀️ The personal calendar on my phone is for birthdays/social events so assuming the reason for extra days at nursery was work related, I wouldn’t be able to validate this!

Whenwhich · 12/11/2026 20:46

baobabsmoothie · 12/11/2026 15:10

I'd explain that I haven't retained any records, as DD left two years ago. Given the issues with their accounting at the time, I'm not particularly confident in the accuracy of their records either. However, if they can provide clear, indisputable evidence that the amount is genuinely owed, then of course I'll pay it.

This, perfectly put.

Yellowbelliedsapsuckeristaken · 12/11/2026 20:51

Firesidechatter · 12/11/2026 15:06

You don’t have a phone calander, that’s unusual

on saying that I’d not pay either. If I honestly didn’t know, I’d say sorry you’ve made a mistake she wasn’t there on those days. But if you know you owe them pay

I dont put absolutely anything in my phone calendar. It's there and I use it to check a day on the day if I need to.

Cel77 · 12/11/2026 20:52

I think you're describing our children's nursery when they used to attend. I had to check every invoice and seemed to find mistakes more often than not! Their system was so antiquated...

BeUmberMember · 12/11/2026 21:02

I would message them saying you have no record of your daughter being in nursery ton those dates, so they must be mistaken.

Whatashamewhatapity · 12/11/2026 21:03

PayOrNotToPay · 12/11/2026 14:48

Sorry should have clarified. No I only received the first invoice about a month ago. I replied straight away asking what it was about and then I've had a chaser with the "ad hoc days" noted, yesterday.

I figured out from your OP it was the first invoice but i suspect others haven't and that's likely partly why the vote has gone that way.

It's far too late to invoice someone for something like this two years later, they just need to let it go in this situation.So IMO YANBU but I seem to be a lone voice here haha

SP2024 · 12/11/2026 21:03

Well they have six years to chase you. How did you book adhoc days? Surely you’d have an email or something?

Whatashamewhatapity · 12/11/2026 21:06

FurbySaysYummmm · 12/11/2026 15:45

I can't believe all the posters suggesting you just pay it. Of course you don't need to pay an invoice from years ago where there is no proof you've used the service and not paid for it. People must have money to burn if they'd just blindly pay.

I think some people can't wait to stick the boot into the OP, either that or they're utterly daft and let people take advantage of them in real life.

Whatashamewhatapity · 12/11/2026 21:12

PayOrNotToPay · 12/11/2026 16:25

This is it as well.

I'm not necessarily saying for definite that DD wasn't there, I don't remember either way tbh. But if she was there I'd not be convinced that I hadn't paid this in some other invoice so it also includes going through all those too and as I've said, they were MESSY.

We used to joke (parents) that you needed a degree in maths just to make sense of them at the time. It was honestly terrible.

Right that would be a hard no from me based on that alone. If it's anything that would require me to spend more than say half an hour to trawl through records - it's too much time and effort.

They need to just accept their loss and do better with invoicing next time.

RelievedNoYouTubeMum · 12/11/2026 21:12

when I was a student midwife I got a childcare grant. I used a few days when son was in reception and on half term. Paid using the grant.

I got an invoice a few months back for these days because the company had forgot to put the payment through the grant and it was closed! Well yes, it was 4 years ago! I told them I wasn’t paying and they accepted that. It does make you wonder who is doing the accounts doesn’t it…

SatansFavourite · 12/11/2026 21:23

Hell no. They'll just email you again in 10 years time demanding payment for another random day that she was in 15 years ago. Fuck that. This should be a lesson to them to hire better-trained staff.

Teenagerantruns · 12/11/2026 21:29

I would just pass it back to them, tell you paid and get them to prove you haven't.
That way they do all the work.

nhsparentalleave · 12/11/2026 21:39

Bright horizons? They supplied no/ or dramatically reduced service during Covid, refused to take card payment for one extra day due to the risks of transmission of Covid. I assumed it had been forgotten about, and I had offered payment once, given the numerous hours and days dc2 lost due to covid. They passed the debt that I had forgotten about to a debt collection agency 2 years later. Wasted hours trawling through photos calendars etc
In the end I disputed what I had evidence for, paid what I owed/ no proof that I didn’t.

dh280125 · 12/11/2026 21:43

They have 6 years in which to invoice you BUT must have paperwork to show that they invoice is legit. Ask them to supply proof both of the days and that you didn't pay at the time.

HoppingPavlova · 12/11/2026 21:51

redskyAtNigh · 12/11/2026 15:05

Most people have electronic diaries these days. ... And a host of other apps on their phone that will give them an inkling as to what they were doing on a given day. If OP doesn't have a smartphone and used a paper diary, then yes, it will be tricky.

??? I clear my phone calendar out once a week/fortnight. All entries for the previous week get deleted, as they have passed, so why would I need them. It’s a task I do when I’m ‘trapped’ somewhere like getting my hair done or waiting to pick DH up from transport. It’s a good use of time. I wouldn’t have that info if someone asked me about 2 months ago, let alone 2 years ago!

ThePerfectStormBird · 12/11/2026 21:56

My worry is they could press ahead with some sort of action that could affect my credit score. How much is it for? I would ask for proof that your child attended the days they are chasing as a starting point.

PuppyMonkey · 12/11/2026 22:07

@HoppingPavlova what’s the thought process behind clearing your calendar out like that?

OVienna · 12/11/2026 22:11

Franpie · 12/11/2026 15:09

I wouldn’t ignore it but I would ask them to provide proof that she attended those specific days and to also prove that you haven’t already paid for them.

Just keep putting the ball back in their court.

This

BlazenWeights · 12/11/2026 22:17

redskyAtNigh · 12/11/2026 14:49

I'd want to pay if the charge was justified.

Is it really that hard to find out? You must remember DD's normal nursery pattern and whether it was usual for her to go in for ad-hoc days. And then you can just check your diary to see what you were doing on any days they've suggested. That will surely give you most of the answers?

Do you have kids? Do you keep this type of details?

Teffe · 12/11/2026 22:25

Totally not the point but gob smacked by the people who have no record of what’s gone on in their life either on paper or electronically. Or able to plan ahead becuase they don’t write anything down.

the school WhatsApp messages asking what day the Christmas concert is suddenly make a lot more sense …

(I have paper diaries going back 20
years which is extreme but I’ve been scarred by having to account for every day abroad for 5 years when I was applying for residency - that kind of exercise leaves an impression…)

Thegirlwhowent · 12/11/2026 22:25

PayOrNotToPay · 12/11/2026 15:51

To be honest its not even the amount that pisses me off, it's not huge. It's the fact that they are clearly still completely incompetent when it comes to accounting and that the onus is on me, 2 years later, to trawl through my WhatsApp messages or Facebook profile or months worth of invoices from years ago to determine whether they are right or not, honestly I don't have time nor can I be arsed just because they are shit at proper accounting, frankly.

I think the onus is on them to provide proof that your child attended. I wouldn't pay them until I was certain that they were right. You might well find that they back down.

Teffe · 12/11/2026 22:27

Back to the point - if they took you to small claims they would need to provide proof that on the balance of probabilities a) your child was there and b) you hadn’t paid. So I would just ask them to furnish you with that documentation.

Springtimeinsunshine · 12/11/2026 22:30

ThePerfectStormBird · 12/11/2026 21:56

My worry is they could press ahead with some sort of action that could affect my credit score. How much is it for? I would ask for proof that your child attended the days they are chasing as a starting point.

No need to worry! It would only affect her credit score if it went to court and a judge ruled against her AND she didn't pay what the judge decided on (including any court costs).

ThreeplusI · 12/11/2026 22:35

PayOrNotToPay · 12/11/2026 14:32

I replied after the first invoice asking what this was about and they replied with a chaser and details of some "adhoc days" from 2024.

To be totally honest I don't have time to do a full on investigation into whether DD could have possibly gone to nursery on a certain day 2 years ago either.

Do you have Google timline on your phone? It would show if you made the journey on those days fairly quickly and easily, assuming you took your phone to drop off.

WitchesBritches · 12/11/2026 22:40

Theroadt · 12/11/2026 17:32

Whilst it is hugely annoying to be billed so late I think you need to write to them saying: (1) you do not think anything is owed but you want to be sure by checking through your records; (2) you will endeavour to do so by (date in 3 weeks’ time); and (3) they must send you any ither demands within the next 7 days so that you do not have to keep going through diaries etc; and (4) after this a line is drawn and you will not consider any further invoices.

I think if you have used the service you must pay, even though they have been cr@p about it.

But with them being so bad at creating invoices at the time, it's going to quite a bit of work for the OP to figure out if they've already been paid for those days or not.

its 2 years ago, they were incompetent, they can absorb the cost of that.