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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To not pay this invoice from nursery?

225 replies

PayOrNotToPay · 12/11/2026 14:27

Bit of background, my DDs old nursery was terrible with invoicing, it was constantly late, not correct, things missing or added that shouldn't have been, free hours not calculated properly etc...

There were a lot of complaints from parents at the time about their accounting and how rubbish it was.

I have recently received an invoice from them for some apparent ad hoc days that DD did and they are chasing me for payment.... However, DD left the nursery 2 years ago, she is in school now, year 1!

They chased me for payment again and have given a couple of vague dates in 2024 when apparently DD was in when she wasn't usually.

AIBU to just ignore this or tell them I'm not paying? I have no idea if she was in those days but this just tallies with how crap they were at proper accounting, 2 years later?! I don't trust them enough to just blindly pay it and I've no way of really checking now after this much time that it's accurate.

AIBU to think sorry after 2 years it's your own fault and they should let it go?

OP posts:
FurbySaysYummmm · 12/11/2026 15:45

I can't believe all the posters suggesting you just pay it. Of course you don't need to pay an invoice from years ago where there is no proof you've used the service and not paid for it. People must have money to burn if they'd just blindly pay.

Glowingup · 12/11/2026 15:45

redskyAtNigh · 12/11/2026 15:19

If OP put her daughter in nursery for an ad-hoc day there will be a reason for it. It tends to be quite difficult to book ad-hoc days as nurseries are full. Maybe she was asked to work (in which case there will be a record at work); maybe she had a personal engagement (in which case there's likely a message trail of it being organised; and potentially photos or social media posts).

I have 2 children who spent 4 years each in nursery. i can remember that in that time the older child had precisely 2 ad-hoc sessions and the youngest had none. They are now both in their 20s and I can tell you roughly when the oldest child's ad-hoc sessions were. If I went looking for old messages I could find the exact days.

OP mentions that the accounting at the nursery was awful, so it seems rather odd that she didn't check everything extremely carefully at the time. But she's not saying that. She's saying "they can't expect me to pay after 2 years, can they?".

Really not normal to have memories of precisely when your children were in nursery as hoc 20 years ago but you’d be perfect as a witness in a cold case. What were you doing on the 3rd of June 1993? Well, funny you should ask but that day I a remember I had a dentist appointment.

Ilovelifeverymuch · 12/11/2026 15:47

redskyAtNigh · 12/11/2026 14:49

I'd want to pay if the charge was justified.

Is it really that hard to find out? You must remember DD's normal nursery pattern and whether it was usual for her to go in for ad-hoc days. And then you can just check your diary to see what you were doing on any days they've suggested. That will surely give you most of the answers?

"check your diary to see what you were doing on any days they've suggested."

This was hilarious 😂 😆 😂 😆..as opposed to the nursery ensuring they invoice people correctly and promptly???

PayOrNotToPay · 12/11/2026 15:48

Cla7 · 12/11/2026 15:43

But do you really don’t remember if you owe any money? It’s not that complicated after all, presumably you paid X per month for your usual days and you will know whether you’ve sent her for any additional days and if you’ve paid for this at that time?

No I genuinely did not realise I owed them anything (if I even do).

It was 2 years ago so I can't remember every in and out but there was a lot going on in terms of their accounting during DDs time there. There were miscalculations of free hours which required re adjusting of months worth of invoices , invoicing incorrectly and only rectifying it for the parents that noticed and complained even though they knew they'd done it on everyone's, honestly all sorts. It was a mess, parents were removing their children from the nursery at the time due to the frustration around incorrect invoicing despite liking the care provided by day to day staff, management were not great I was quite glad at the time that DD was leaving.

OP posts:
UnbeatenMum · 12/11/2026 15:48

Did you usually book ad hoc days by e-mail or verbally? Is it that you're not sure if she was actually there or you're not sure if you already paid for it? I think it's reasonable to ask for evidence re both. If you had something like Tapestry then they may well have taken photos of her and should be able to produce your invoices too.

Lyraloo · 12/11/2026 15:49

redskyAtNigh · 12/11/2026 14:49

I'd want to pay if the charge was justified.

Is it really that hard to find out? You must remember DD's normal nursery pattern and whether it was usual for her to go in for ad-hoc days. And then you can just check your diary to see what you were doing on any days they've suggested. That will surely give you most of the answers?

🤣🤣🤣 who keeps a diary and especially from two years ago!

Ilovelifeverymuch · 12/11/2026 15:49

CarbootJunction · 12/11/2026 14:57

The nursery was there for you when you needed them. I imagine you thought you had got away with it.

Just pay your bills.

Really? A nursery sending a bill 2 years later when the said nursery is known for sending inaccurate bills all the time???

How are you working confident that the book they have sent is accurate? And no it is unacceptable for a nursery or any company for that matter to send a bill for services rendered 2 years later.

PullingOutHair123 · 12/11/2026 15:50

purplecorkheart · 12/11/2026 15:44

I don't keep an diary but I would check my google map history for those dates. That might give an idea of whether you might have used the service or not. Otherwise I will email them and state that you are unable to verify the dates and given previous issues with incorrecting invoice you would like them to provide proof that your child did attend these sessions. If they were consistent and always correct with there invoicing I would pay it without question but there accounting system seems chaos.

Google Map History? What the fresh hell is this all about?

God I feel old...

PayOrNotToPay · 12/11/2026 15:51

FurbySaysYummmm · 12/11/2026 15:45

I can't believe all the posters suggesting you just pay it. Of course you don't need to pay an invoice from years ago where there is no proof you've used the service and not paid for it. People must have money to burn if they'd just blindly pay.

To be honest its not even the amount that pisses me off, it's not huge. It's the fact that they are clearly still completely incompetent when it comes to accounting and that the onus is on me, 2 years later, to trawl through my WhatsApp messages or Facebook profile or months worth of invoices from years ago to determine whether they are right or not, honestly I don't have time nor can I be arsed just because they are shit at proper accounting, frankly.

OP posts:
GregoryFluff · 12/11/2026 15:51

Am I in the minority of having everything written down on an actual physical calendar in the kitchen? I could only tell you what I've done this year
I transfer all my photos onto a USB once a year to save Google storage and I clear my messages out every few months too
I'd find this totally unreasonable. If their accounting was that bad, you may well have paid already if she even did attend

Ilovelifeverymuch · 12/11/2026 15:53

purplecorkheart · 12/11/2026 15:44

I don't keep an diary but I would check my google map history for those dates. That might give an idea of whether you might have used the service or not. Otherwise I will email them and state that you are unable to verify the dates and given previous issues with incorrecting invoice you would like them to provide proof that your child did attend these sessions. If they were consistent and always correct with there invoicing I would pay it without question but there accounting system seems chaos.

Hahaha WTH????

Sorry but it's on the nursery to prove her daughter was there 2 years ago and they were not paid. This is ALL their fault.

They can go through their records and confirm with sign in and out records, camera recordings of the days etc 😂

Really she should search her Google maps because the nursery is so incompetent that they send bills out 2 years later 😂

PayOrNotToPay · 12/11/2026 15:53

GregoryFluff · 12/11/2026 15:51

Am I in the minority of having everything written down on an actual physical calendar in the kitchen? I could only tell you what I've done this year
I transfer all my photos onto a USB once a year to save Google storage and I clear my messages out every few months too
I'd find this totally unreasonable. If their accounting was that bad, you may well have paid already if she even did attend

I don't think so. We have a kitchen calendar and I, on rare occasions, may use my phone calendar for something significant like a birthday I may otherwise forget. But like you, we don't keep paper calendars for years on end.

OP posts:
FurbySaysYummmm · 12/11/2026 15:54

PayOrNotToPay · 12/11/2026 15:51

To be honest its not even the amount that pisses me off, it's not huge. It's the fact that they are clearly still completely incompetent when it comes to accounting and that the onus is on me, 2 years later, to trawl through my WhatsApp messages or Facebook profile or months worth of invoices from years ago to determine whether they are right or not, honestly I don't have time nor can I be arsed just because they are shit at proper accounting, frankly.

It would irk me too. I would email and put the ball in their court to provide evidence that she was there and that you hadn't paid and rest assured that this evidence will not appear. If they are this incompetent with accounting then their record keeping is probably up to the same standards.

I would then put it out of my mind and be eternally grateful your child no long attended.

bumblingbovine49 · 12/11/2026 15:55

redskyAtNigh · 12/11/2026 15:05

Most people have electronic diaries these days. ... And a host of other apps on their phone that will give them an inkling as to what they were doing on a given day. If OP doesn't have a smartphone and used a paper diary, then yes, it will be tricky.

I mean I could check my Google diary from about 10 years ago but loads of people are not as anally retentive in diary keeping as me,so don't have that option.

Even thouhg I have always keept a Google diary, I might not have it noted if DS was in nursery as a one off, I probably would but not necessarily and even searching my electronic diary might take time as it would depnd how I entered the info. So yes IMO, invoicing something like this 2 years late is absolutely unreasonable

Dozycuntlaters · 12/11/2026 15:56

It's ridiculous sending you a bill 2 years later and I definitely wouldn't be paying it. I would have no way of knowing what I was doing 2 years ago. I write everything on a calendar and then chuck it away at the start of the new year. Baffled that some posters seem quite scathing that you have no way of knowing what you were doing. Plus, why on earth should you waste your time being a detective when they have been utterly incompetent.

Balloonhearts · 12/11/2026 15:56

Exactly! I do actually have a diary but I don't keep them for years! Who has space for that?

Megifer · 12/11/2026 15:56

Op get AI to rustle you up some diary entries confirming play dates etc from 2 years ago on those dates.

(Dont actually do this, im just saying it to show how what pointless "proof" it would be to check your diary or Google maps even if you could be arsed to.)

theemmadilemma · 12/11/2026 15:57

Did you have a sign in system that you could ask them to produce?

I wouldn't be paying it either. I would outline that it is 2 years later, those were not normal attendance days, and therefore given their previous record for incorrect invoices and accounting, you will require evidence that your DD was in fact present on those days.

Then see if they have anything. If they think you have a diary you can check, they must have CCTV they can check from 2 years ago right? Right? lol

BoredZelda · 12/11/2026 15:57

redskyAtNigh · 12/11/2026 14:49

I'd want to pay if the charge was justified.

Is it really that hard to find out? You must remember DD's normal nursery pattern and whether it was usual for her to go in for ad-hoc days. And then you can just check your diary to see what you were doing on any days they've suggested. That will surely give you most of the answers?

Who keeps a diary from 2 years ago?

I would not be paying this.

Namechange5684 · 12/11/2026 15:58

Firesidechatter · 12/11/2026 15:06

You don’t have a phone calander, that’s unusual

on saying that I’d not pay either. If I honestly didn’t know, I’d say sorry you’ve made a mistake she wasn’t there on those days. But if you know you owe them pay

I have a phone calendar, but I don't use it 🤷‍♀️

We as a family still actually use a wall calendar. But the one from two years ago would have long been recycled!

bumblingbovine49 · 12/11/2026 15:59

FurbySaysYummmm · 12/11/2026 15:54

It would irk me too. I would email and put the ball in their court to provide evidence that she was there and that you hadn't paid and rest assured that this evidence will not appear. If they are this incompetent with accounting then their record keeping is probably up to the same standards.

I would then put it out of my mind and be eternally grateful your child no long attended.

Edited

Yes, how do they know you were there? They must have some eveidence, otherwise how do they know they have to invoice you. Do they have a signed sheet or something, or even an email booking that has only recently come to light, maybe after doing a records check? Get them to provide that before paying them.

If they don't provide evidence your child was at the nursery those days then say you won't pay. They have to have that evidence somewhere, howevere rubbish they are, otherwise they can just randomly pick names from their historical records of clients and send out invoices for anything they feel like

fashionqueen0123 · 12/11/2026 16:00

PayOrNotToPay · 12/11/2026 15:03

This is what makes me more inclined to just ignore. They were terrible even then for over charging, under charging, not applying things right and so on so I have absolutely zero faith in their ability to invoice something correctly from 2 years ago.

The fact they are charging for things two years ago is a good example of this. No where organised would do this! Not a chance I’d pay.

fashionqueen0123 · 12/11/2026 16:00

Namechange5684 · 12/11/2026 15:58

I have a phone calendar, but I don't use it 🤷‍♀️

We as a family still actually use a wall calendar. But the one from two years ago would have long been recycled!

Same. It’s if not on the kitchen wall it’s not happening!

Passaggressfedup · 12/11/2026 16:02

Legally, they can chase through the court up to 6 months. If they can evidence that you dd was there (through their own diary etc...) that she was there, you do owe them the money. Stating that they were rubbish at invoicing is not an excuse to refuse to pay in law.

If it escalate to bailiffs or court, you'll be expected to pay the additional fees which can quickly escalate.

TheNinkyNonkyIsATardis · 12/11/2026 16:03

redskyAtNigh · 12/11/2026 15:05

Most people have electronic diaries these days. ... And a host of other apps on their phone that will give them an inkling as to what they were doing on a given day. If OP doesn't have a smartphone and used a paper diary, then yes, it will be tricky.

Even if you have a diary of any form, it's not strictly a perfect record of exactly what happened. I wouldn't be relying on it to confirm or deny bookings I may or may not have made or used two years ago.