To not pay this invoice from nursery?

Don't ignore it because if they get the debt collectors in it will escalate. If the nursery want the money then they have to provide proof that the sessions were booked, that your daughter attended for them and that you haven't already paid for them so you should write back saying that you don't believe you owe them any money, so they need to prove that you do by sending you records (emails, text messages whatever) that the sessions were booked, attendance evidence that your child attended and a fully itemized statement for the whole of 2024 showing sessions booked, payments made, funded hours etc.

If they can't provide all of that, then I wouldn't be paying

This happened to me with a beautician I used to visit when I was still in London. There was zero chance of accidentally not paying her, and you would do so either in advance on one of those online salon booking systems, or in cash after the treatment.

She emailed me a few times 2 or 3 years later, asking for payment for services
Like I said absolutely no chance of getting away without payment. Like she'd just let you you walk out without paying. These were high end treatments, too. She swore blind I owed her the money but I stood firm, and she eventually admitted she'd made a mistake.

Don't pay.

Btw do you have Timeline on your phone? Mine goes back over a decade and tracks where I've been every day. It'll show if you've been to the nursery on those days.

Girl you presume we all have diaries that we actually fill in 😅 not a hope would I be able to find out. I could possibly look at old WhatsApp’s to my husband from those dates or go back through my work calendar but that’s presuming even at that that something was explicitly said about the child being in nursery the extra day… and that’s just one child!

I wouldn’t pay unless they can prove that your child was there on those adhoc days (eg emails from you/them confirming the extra days) plus a reconciliation of what you paid that month/months vs what you were/should’ve been charged which proves the amount outstanding.

Tell them when that can provide you with this, you will pay.

Because it depends on the phone.

However, all my photos are on Google Drive.

I would write back and say you find it incredible that they are trying to charge you two years after your dd left the nursery! I would also say that you have little faith in the invoice being correct because of the length of time that has elapsed and their well known poor administration. If they intend to pursue payment ask for proof of your dd attendance on those days and copies of all subsequent itemised invoices, to prove the sessions hadn't already been charged and paid for.

I would not pay this!
I don’t have my schedule from 2 years ago!

I would pay if they confirm the exact dates and times. With evidence that you used the service and that you havnt already paid for it.

Two years later is a joke.

What not even on your phone?

Not sure if this has been mentioned as haven’t read all the responses but legally they can pursue through civil courts up to 6 years after the date the money fell due. However onus on them to prove that the service that gave rise to the money being due was provided and there was a contractual arrangement in place. Given the amount sounds low and they haven’t established clearly that the ad hoc days were provided (you’d expect as a minimum for them to say when exactly!) it’s probably not that likely they’d do this or do it successfully

When you say they’ve given you a couple of vague dates, have they been specific or not? I am fully with you in this one, I would be asking them to show that if they believe this hasn’t yet been billed, given their erratic accounting, they share all invoices from that point up until you left to prove it wasn’t paid, on the basis that you believe you had paid up to date when you left.

🤣🤣

Tell them they need to provide a proper statement.

I am in the camp that the onus is on them to prove your child was there and also confirm the dates.

What is their basis for saying the child was there? Do they have a register from those dates or a paper trail of you requesting and them agreeing to the additional time?

If they can't produce anything or even confirm the actual dates, then I wouldn't be paying it.

They should have registers or signing in sheets which would show if your daughter attended. You could ask them for those.

What’s the prescriptive period on debts?

But they need to prove she didn’t pay for those days already.

Ask to see a copy of the register then if your child was there pay up as you owe them.

I think you’d know if you owed them money. I have the opposite situation. We had some joiners in at home. They did some work (in 2021!) I’ve been chasing them for an invoice so I can pay them ever since. I chased for 2.5 years and then gave up. I’ve got the money to one side should they ever get their act together.

Ignore it, what are they going to do, take you to small claims court? Then they'd definitely have to provide evidence. Would be fun to see them prove attendance and any signed contract with invoicing/payment terms.

If the nursery can't prove the child was there, does the op really have to prove she wasn't? Photos of her with granny, doctor's appointments etc, no.

The private school we had to remove our children from forgot to bill us. Nine months later we got a snotty email saying we must have forgotten to settle the account. Couldn't settle something we never received. Paid it all but at a much slower rate than we needed.

All on now ex h as he dealt with it all. I knew nothing until the email came in.

Don't you have a calendar that you write everything on? I keep my older ones for a couple of years in the cupboard once I put the new one up. So I can see what dates appointments were on for just this kind of thing.

This happened to me 2 years later! Like you I had no clue if it was correct or not, so I asked to see some proof DC had attended before I paid and never heard anymore and were now 13 years later! I wouldn’t have minded paying but I was reluctant to as if their invoicing was so chaotic how could they know when they attended so long ago!

Changing phones doesn't necessarily mean transferring all your data – that's entirely optional. Have you really never come across the 'set up manually' or 'don't transfer anything' options when setting up a new phone?

Plenty of people, myself included, prefer to start with a clean slate and transfer things selectively, rather than carrying hundreds of gigabytes of digital clutter from one phone to the next.

Obviously it's too late to send you this invoice and they should write it off. Especially if they can't specify the dates.
BUT did you not chase up an invoice for extra days at the time? You must have known you hadn't paid? Not sure I could rip a business off even if they didn't send a timely invoice.