To not pay this invoice from nursery?

Did you not read the thread or even the first post? Why the snide assumption that she didn't pay or has set out to as you so eloquently put it 'rip off a business.'

I wouldn’t pay. I’m a small business owner. It’s my job to bill accurately. If nothing else, they’re in hot water for their tax calculations being incorrect because they have no idea how much they should have incoming into their accounts. I bet they haven’t paid tax on this extra amount. Anyway, no, if I screw up and bill a client the wrong amount. It’s my error and I wouldn’t expect the client to pay.

We had this with our conveyancer when we bought our house. A proper solicitor firm, not one of these online ones. Three years after we completed, we got an email with an invoice for an amount they ‘forgot’ to bill us for. I asked what it was for. Apparently, for our £999 mortgage fee. Except the fee was rolled into the mortgage. They never paid that. I provided proof. Then they came back with an invoice in a different amount, but couldn’t account for what the charges were for and weren’t able to provide an itemised bill for our services. Apparently, they don’t itemise charges 🤣 which clearly explains why 3 years later, they think we owe them money, but aren’t sure how much or what it’s for!

We went back and forth over emails for months and I couldn’t get a straight answer. Finally they sent us a third invoice in a totally different amount! I’ve ignored them and it’s now been several years and I’ve not heard another peep.

Why should OP waste her time scrolling dicuss media, WhatsApp etc just because thr nursery are inept at invoicing? If had been a few months late fair enough but thd kid's now in year 1😂

OP send a firm closure email on this and move on. Not your fault at all and I don't think you should have to pay now given that they've got charging incorrect before.

AIBU to think sorry after 2 years it's your own fault and they should let it go?

The law makes it clear you have six years before this is true. That is the entire reason there is a limit on legal claims like this.

If you believe they can't prove it, believe it didn't happen, or believe that they won't make a claim, then don't pay it.

Clearly she doesn’t, otherwise she maybe would have done this.

You are very much assuming everyone's situation is the same as yours. We didn't ever have an issue booking ad hoc days and did it on several occasions. I certainly don't have a record as they were due to my husband not being able to look after the children and he uses a paper diary. As they were often last minute though, they'd not necessarily have been written down at all anyway. The school in work in has many children who attend the wrap around care on an ad hoc basis, even though lots of MNers report having trouble getting a space at wrap around care. It's not the same in every part of the country.

I book ad hoc days all the time - like literally have done it cus I had a hair cut that day or I felt like a day to myself, or I’m unwell, or decide to do some overtime at work for some extra cash or to build up some time in lieu ! I’ve booked one this week just cus I’m burnt out with my kids and working and being so busy so I’m gonna sit in my house and not watch tv and go for a swim in the afternoon 🤷‍♀️

I couldn’t remember how many I’ve done by the end of the term tbh

I definitely wouldn't ignore it because they may escalate and now have proof that you are aware of the invoice. Escalation always comes with extra costs so what isn't a huge amount now can certainly become a huge amount.

I would ask them for the proof of attendance as well as evidence that this was not paid. I guess that would be all of the invoices they issued. If the evidence is not absolutely solid, I would then state my reasons I do not believe in the integrity of their claim and, most importantly, request a response confirming that they will end their claim.

If they cannot provide proof and do not withdraw their invoice, I'd then consider how to handle it from there

That's what I have always done. The calendar on the wall tells me when it's someone's birthday.

Surely unpaid invoices would have flagged when they did their end of year accounts? Nurseries tend to have massive overheads so usually have to generate a lot of revenue to cover that so I presume they have an accountant?

Actually there is a data protection issue here in that they shouldn't still have your contact details. They should only hold your name/ address etc while your child is attending the nursery. It would be reasonable for details to be retained for a shortcehile after the child has left especially if invoicing was in arrears but I doubt 2 years would be considered reasonable.

I'm relieved it's not just me

She was at Pizza Express in woking

I would either ignore completely or go back and tell them that until they can provide me with irrefutable proof of my child being in nursery on ad hoc days and exactly what days those were (the dates and times), I won’t be paying anything. The onus is on them to prove I owed them money. I certainly wouldn’t be searching my phone/diary/whatever to figure it out, I have enough to do without doing these people’s jobs for them.

Haha, funny you should say that. This happens fairly regularly with the NHS (and outside UK) hospitals I work with. They’re regularly over a year late with their invoicing! Even though our contracts state timelines for issuing invoices.

OP, I’m guessing there nursery have been audited recently which is why this has come to light. I didn’t know about the 6-year rule others have mentioned - I would have said to check your contract to see what the invoicing terms were.

I don't use a phone calendar either. They are too mucb hassle. I note things on the paper family calendar and bin at the end of the year.
It's not OP's job to check. They should have invoiced correctly at the time. Maybe this will help them learn.

I put appointments etc on my kitchen calendar and dispose of it at the end of the year. I don’t use a diary

I wouldn’t have access to my diary from 2 years ago.

if they wanted payment at the time they should have invoiced them and there.

In this situation I’d try to look for any evidence by searching emails and asking them. If I didn’t see any proof I’d just ignore it. My nursery is quite bad too. They're suppose to send invoices but don’t. Even when I’ve changed hours they don’t tell me the new price I work it out.

Not a lawyer or accountant.

I think businesses have a time limit of 6 years to invoice so they are within time, frustratingly. I’d ask them to supply full statements of account for each year your child attended. If they’re as chaotic as you say, it should take them around 8 years to supply anyway.

How do you check Google map history from 2 years ago?

Its two years ago.

It's for them to confirm the exact day, so 10th November 2024 from 9-2pm.

They will have a register they they can evidence to prove your DC was in attendance. If they can prove it you pay it. You don't want a small claim court for something they can prove.

Put it in writing to ask for exact details and proof.

This! Her kid could have been there that day but she may have paid for it already

Most people?
I don't and nobody I know does either

How much money are we talking about?
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