Personally, I think it's a spot of buck passing. Which in fact is exactly what happened.
I was told to go there!
No excuse, RMW knows the Law and should have corrected whoever told RMW to use the Ladies that RMW wanted directions to the Gender Neutral or Mens as per the SC ruling.
You know what strikes me about this? Kate and Heather are both capable, articulate, confident women - but they went together to tell RMW to keep out of our spaces.
I think that is wise, we can’t assume that people will be mild mannered when they are learning how to hear “no”.
Not surprised they went together if only one they would have been subjected to the full He said, She said rhetoric and RMW would expect RMW's version of events to be believed as RMW is a Barrister. RMW tried this path even though there were two, imagine what RMW would have said had there only been one.